Customer Service Assistant

Mitsumi Herrera

**** ****** **. ****** ** *****

915-***-**** ********@*******.***

Summary of Qualifications: 6 years of work history with excellent references. Strong capabilities to grow in any area. Leadership during launching advertising campaigns and promoting upcoming events. Extensive experience working in general public, education and administrative area. Detail – oriented and knowledgeable of all office functions. Bilingual.

Education:

New Mexico State University

Degree: Marketing

Graduated: December 2008

El Paso Community College

2003-2006

Degree: Business Associates

GC Services El Paso, TX

June 2009 –Present

Manage overall call center areas, as sales and customer service. Resolved critical issues with customers and met all the requirements to be performed as a customer service representative.

Introduce new media to customers and provide as much information needed from customer.

Handle confidential information and over the phone transactions.

Collect payments on overdue accounts. High energy, positive minded and flexible attitude. Experienced at handling sensitive, confidential issues and information.

Able to handle several administrative tasks i.e. filing, copying, mailing, etc.

Skilled with handling a high volume of multi-tasking

Aggie Vision,

New Mexico State University Sports TV Channel Las Cruces, NM Internship August 2007-January 2009

Volunteer work:

Managing video cameras during school games.

Running office data base for the Aggie Vision sports channel.

Coordinate advertising commercials during school games.

Worked along with school sponsors by promoting their products with the audience

Create and distribute school season games flyers.

Reviews cost factors and estimates used in planning, organizing, and scheduling work.

Assist with oversight and management of marketing materials that support growth and expansion of the school Tv Sports program.

Sent out newsletters, invitations, and correspondence on behalf of the Office of Aggie Vision to all the school sponsors and special guest to the school events.

Train volunteers, and student workers in areas such as organizing, prioritizing, and scheduling work assignments.

KRWG 22 PBS Channel

Production Staff for News 22 Las Cruces, NM

Television Production Staff January 2007 – January 2009

Started as a practitioner volunteer, hired as a permanent production staff,

Live television production.

Run video tapes for the live shows.

Managing video cameras, audio and teleprompter.

Assist floor director with programs recording

Worked along with school sponsors promoting their services and contributions to the Cruces community.

Train new volunteers, and student workers in areas all areas possible in order for them to learned the handling of all the studio equipment

Jackson Hewitt, Tax Service El Paso TX.

Tax Prepare Assistant October 2006- January 2007

Started as a telemarketer, promoted as a Tax Prepare Assistant

Help to promote company’s name during the holidays and tax season, helping to keep old customers and bring new ones to use company’s service

Organize the details of special events, corporate agendas and itineraries.

Cold calling to other companies or old customers to promote Jackson Hewitt service

Promoted to tax prepare assistant.

Light book keeping.

El Paso Community College

Financial Aid Processor Assistant El Paso, TX

August 2003-December 2006

Provide administrative support to the Financial Aid Specialist with students files, demonstrating ability to improve procedures and meet deadlines.

Performed secretarial functions as creating reports, spreadsheets, correspondence and filing

Assist students with questions on their files and help them to fill out their financial aid applications.

Operate multiple phone systems, copiers, printers, fax machines, and computers software.

Scheduling for Financial Processors meetings and appointments with students.

High energy, positive minded and flexible attitude

Experienced at handling sensitive, confidential issues and information

Able to handle several administrative tasks i.e. filing, copying, mailing, etc.

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