Manager Customer Service

William S. Maclean

905-***-**** ** Butler Cres., St. Catharines, ON L2M 7B2 **********@*****.**

OPERATIONS MANAGEMENT

Production, Scheduling, Order Procurement

Recognized throughout career for being a visionary production leader with in-depth knowledge of the marketplace and the manufacturing landscape to significantly increase revenue and operational efficiency. Equipped with solid organizational, communication, time management & interpersonal skills. Adept at bridging today’s challenges to complete business interests, developing process improvement initiatives, and conveying complex product development concepts in a simple and compelling manner. Seeking an Operations Management position in Production, bringing 21+ years of experience as follows:

-----------------------------------------KEY STRENGTHS------------------------------------------

- Strategic Operations - Team Building - Cost Reduction &

Management - Process Improvement Budgeting

- Quality Assurance - Employee Development - Process Analysis

- Customer Service - P&L Accountability - Project Coordination

-------------------------------------------CORE COMPETENCIES------------------------------------------------

ü Results-driven with exceptional practical judgement and memory for details with skills in developing process improvement and team management directives.

ü Known strategist who transforms strategic plans into workable solutions and benchmarks for performance against key operational objectives.

ü Expertise in processing with extensive scope of responsibility and a proven track-record of delivering optimal results in a high growth environment that exceeds operational goals and yields measureable outcomes.

ü Strong operational process improvement background through effective cost reduction, tactical planning, productivity gain, and revenue growth strategies.

William S. Maclean

905-***-**** 33 Butler Cres., St. Catharines, ON L2M 7B2 **********@*****.**

---------------------------------------------PROFESSIONAL PROFILE------------------------------------------------

DALPRO TECHNOLOGIES Inc.– Hamilton, ON 2010 - 2012

Manager, Operations

Managed all plant and field operations, including shipping & receiving, processing, maintenance, and scheduling. With the streamlining of processes, oversaw the overall company revenues increase by 75% over the past 3 years while establishing best business practices, standard operating procedures. Supervised and directed all employee training programs, safety programs, and plant improvement projects.

TITAN STEEL CORPORTION – CANADA, Stoney Creek, ON 1991 - 2009

Operations Manager

Served as first and only Canadian employee when hired originally. Progressed with company as it expanded from import/export to warehousing operation to steel processing plant. Promoted to Warehouse Manager (1999-2004). Responsibilities expanded to encompass Operations Manager (2004-2009) as processing equipment was introduced.

Established and assumed full responsibility for managing all plant operations, including shipping & receiving, processing, maintenance, and scheduling. Oversaw the generation of maximum profitability and ensured full production levels were met while simultaneously performing safety, quality, cost and inventory management within budget constraints. Supervised and directed all employee training programs, safety programs, and plant improvement projects.

§ Successful in hiring, motivating & retaining quality personnel by creating positive work environment, resulting in increased employee retention and excellent customer approval

§ Implemented monthly performance & reporting to significantly lower customer rejections/claims & increase productivity. Created an atmosphere of ownership of processes by employees

§ Supervised successful ISO 9001:2000 registration audit in 2004 and subsequent maintenance audits (both internal & external)

§ Developed excellent customer relationships

§ Installed significant new equipment lines on time & under budget.

§ Established an effective maintenance program, Joint Health & Safety Committee, and streamlined hiring practices

-------------------------------------------Education History-------------------------------------------

University of Guelph - Assoc. Diploma of Agriculture (Science)

ISO 9002:2000 Internal Auditor

Ontario Health & Safety Association Training Pt. 1 & 2 Certification

REFERENCES AVAILABLE UPON REQUEST

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