Service Security

HOWARD F. HARVEY, CISSP

************@***.***

http://www.linkedin.com/in/howardfharvey

PROFESSIONAL SUMMARY

Recent graduate with a rare combination of expertise in cyber security and physical security; Holder of both a Master of Science in Information Security from an NSA/DHS National Center of Academic Excellence, and a Master of Business Administration with focus on Technology & Operations Management; Possess 10+ years of leading teams to deliver state-of-the-art physical security systems and services in various client-facing roles and across a wide range of organizations, including: FDIC, IRS, ATF and Kraft.

Seeking information assurance opportunities to implement cost effective risk mitigation strategies for compliance while creating real value; Interested in tackling tough assignments in environments where measurable earned-value, quality and customer satisfaction are high priorities.

INDUSTRY CERTIFICATIONS

• CISSP (Certified Information Systems Security Professional) April 2011

• ACE (AccessData Certified Examiner) March 2011

• Security+ (CompTIA Certified Security Professional) July 2010

• ITIL/v3 (Information Technology Infrastructure Library Foundation, version 3) March 2010

• PMP (Project Management Professional) August 2009

• MCSE (Microsoft Certified Systems Engineer) June 1999

EDUCATION

Lewis University, Romeoville, IL

• Master of Science – Information Security May 2011

• Master of Business Administration – Technology & Operations Management May 2010

• Graduate Certificate – Executive Leadership Expected 2011

DeVry University, Addison, IL

• Bachelor of Science – Electronics Engineering Technology October 2006

CURRENT PROJECT

Cornerstone Services Inc., Joliet, IL February 2011 – Present

Volunteer Information Systems Auditor

Conducted a thorough HIPAA analysis of internal information systems, which resulted in recommending controls for mitigating risks associated with electronic protected health information. The investigation involved evaluating existing controls and business processes, including processes relative to:

• Help desk services.

• Firewalls, routers and switches.

• Maintenance and repairs of hardware, walls, doors, and locks in sensitive areas.

• Terminating an electronic session, encrypting and decrypting protected health information.

PROFESSIONAL EXPERIENCE

Siemens Building Technologies, Mount Prospect, IL March 2008 – June 2009

Service Operations Supervisor

Operations leader with the security division. Responsible for service delivery throughout Illinois, southern Wisconsin, and northern Indiana. This role provided numerous scenarios to develop many of the optimization and leadership skills learned at Lewis University’s Graduate School of Management. Highlights of my team’s accomplishments are as follows:

• Reduced accounts receivable by approximately 65% in 12 months by teaming with the Finance Business Unit and diligently working with customers.

• Forecasted a 17% decrease in overtime without adversely affecting customers by implementing a new service-call prioritizing process in fiscal 2009.

• Created a one-year quality improvement program; mentored and trained service specialists and coordinators, which resulted in an average of one customer commendation per month per specialist.

• Visited every major customer to stimulate and improve communication. Feedbacks received were instrumental in refining and executing service delivery strategies.

Firstservice Security, Oak Brook, IL

(Formerly Security Services & Technologies) September 2004 – March 2008

Technical Services Manager – Midwest Operations

Lead Midwest service operations, in addition to assimilating new customers from a merger with Intercon Security Limited. Continued to function in diverse roles managing field service operations and providing local engineering services. Highlights of my team’s accomplishments are as follows:

• Increased revenues by approximately 10% after adding pay-per-use remote administration.

• Developed team’s expertise with the additional products brought on by a merger between SST and Intercon Security, resulting in 55% gross margin for service contracts while decreasing return calls.

• Achieved 100% maintenance contract renewal between 2004 and 2008.

• Added unique enhancements to standard systems to meet customer specifications and government regulations.

Firstservice Security, Oak Brook, IL

(Formerly Intercon Security Inc.) May 1997 – September 2004

Service Manager – US Operations

With the goal of rebuilding and growing the US service operations, I accepted an offer to transfer from the Canadian service operations to the Oak Brook, Illinois Branch. My duties involved hands-on field service, applications engineering and project management, forecasting, supervising and optimizing service operations. In 2004 our team’s contribution resulted in the Illinois branch being the most profitable office in North America. Highlights of my team’s accomplishments are as follows:

• Within a 24 hour period, designed a control module and installation process for mitigating “door held open” alarms. Resulted in delivering a superior product and immediate saving of 50,000 dollars in engineering costs.

• Exceeded average fiscal growth rate of 20% between 1997 and 2004 by teaming with customers, sales, and field staff to identify and address opportunities.

• Achieved 100% maintenance contract renewal between 1997 and 2004.

• Redesigned Kraft Foods’s corporate security infrastructure to win an upgrade contract.

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