PAUL PHAN

**** ******* **

JACKSONVILLE, FL *****

904-***-**** or 904-***-****

xsbsew@r.postjobfree.com

CAREER OBJECTIVE: Desire a position of Computer Support Specialist, or PC/Network Specialist, or Network Technician /Administrator in a Major Corporation.

EDUCATION:

Jacksonville University Jacksonville, Florida

Bachelor of Science in Computer Science 01/02- 05/04

Advanced Career Training Jacksonville, Florida

Networking Technology 06/99 - 12/99

Perfect Attendance Award

Student of the Month Award for Outstanding Attitude, Academics, Appearance and Attendance.

Five-week externship at PSS.

Florida Community College of Jacksonville Jacksonville, Florida

Association of Art degree in Computer Programming 08/94 – 12/97

TECHNICAL SKILLS:

• Wired and Wireless Networking: Intermediate network design and installation. Server / Workstation installation and configuration. Setup and administered LAN with Windows 2000/2003/2008. Configuring and administering DHCP, WINS, DNS Services to implement a functional intranet.

• Applications: MS Office 2003, MS Office 2207, MS Office 2010, Star Office, MS-Works, SharePoint

• Operating Systems: Windows Server NT4.0/Server 2000/Server 2003/Server 2008, Windows NT4.0/Windows 95/98/ME/XP/Vista/Windows 7, LINUX, SOLARIS 8, IBM Mainframes (AS/400).

• Deploying applications: SMS, SCCM.

• Backup applications: Norton Ghost, Symantec System Recovery, NetBackup, Backup Exec.

• Disaster Recovery application: Double-Take

• Virtualization: VMWare, Windows Virtual PC.

• Remote support applications: Windows Remote Assistance, WebEx, TeamViewer,

• Remote access systems: Windows Remote Desktop Connection, Citrix, WebEx, PCAnywhere.

• Ticketing applications: Track-It, Peregrine.

• Enterprise Email applications: Lotus Notes, MS Exchange Server 2003, Exchange Server 2007, Call Pilot

• VPN application: Cisco VPN

• Firewall applications: Perimeter.

• Antivirus and Spyware removal tools: McAfee, Symantec, Trend Micro, BitDefender, Ad Aware, Spybot

• Programming Languages: Proficiency in Visual Studio, C# using .NET including ASP.NET, VB.NET, ADO.NET, and XML.Visual Basic including ActiveX controls, COM Objects, VBScript, Crystal Report. C, Microsoft Visual C++, Java. HTML with animation, Photoshop, Flash, Dreamweaver, JavaScript, and VBScript.

EMPLOYMENT HISTORY:

Florida Department of Corrections / Reception and Medical Center Lake Butler, Florida

Distributed Computer Systems Analyst 07/10 – 06/11

• Provided functional and technical support, troubleshot, diagnosed, and resolved hardware and software problems, including desktop, laptop, server, LAN, WAN, remote systems, and peripherals.

• Expertly installed, configured, monitored and troubleshot server and PC's and related hardware on all OS platforms.

• Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.

• Procured, received, documented and tracked inventory of all computer equipment and software licenses.

• Performed diagnostic testing on PC equipment and ensured printers are up and running at all times.

• Identified and removed computer viruses and provided major repairs in accordance with outside vendors.

• Performed wiring and daily maintenance of internal computer systems.

• Monitored and troubleshot LAN, installed and configured routers and switches, and generating weekly reports

• Created, updated, backed up, and recovered server and PC’s images.

• Installed, configured and maintained back-end and front-end systems, as well as LAN.

•Performed Active Directory administration tasks such as creating new user accounts, setup permissions and group membership, shared network resources, setup network printers.

•Picked up tickets, updated tickets if not done, and closed tickets when problem solved.

•Managed users in PACS, and CARP mainframe.

First Guaranty Bank Jacksonville, Florida

Network Specialist /Administrator Assistant 06/03 – 11/09

• Provided functional and technical support, troubleshot, diagnosed, and resolved hardware and software problems, including desktop, laptop, server, WAN, LAN, and remote systems.

• Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipments.

• Expertly installed, configured, monitored and troubleshot server and PC's and related hardware on all OS platforms.

• Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.

• Procured, received, documented and tracked inventory of all computer equipment and software licenses.

• Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.

• Identified and removed computer viruses and provided major repairs in accordance with outside vendors.

• Performed wiring and daily maintenance of internal computer systems.

• Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports

• Created, updated, backed up, and recovered server and PC’s images.

• Installed, configured and maintained back-end and front-end systems, as well as LAN and WAN connection at remote site.

•Performed Active Directory administration tasks such as creating new user accounts, setup permissions and group membership, shared network resources, setup network printers.

•Set up new user’s mail box, distribution groups, and set up user’s email on BlackBerry phones.

•Supported banking applications.

•Updated and maintained the intranet site.

Jacksonville University Jacksonville, Florida

PC/LAN Technician 01/02 – 05/03

• Provided network administration to include LAN troubleshooting and resolution.

• Supported more than 400 end-users with computer, network systems and peripheral devices.

• Managed the configuration and performance management of all PC systems.

• Maintained passwords, data integrity and file system security for the desktop environment.

• Recommended hardware and software solutions and upgrades using established procurement processes.

Logical Business Solutions Jacksonville, Florida

PC Service Technician 01/00 – 01/02

• Installed, configured (using imaging software), maintained and troubleshot applications.

• Updated PC images and reimaged the new PCs.

• Produced backup software for distribution and maintenance all computers and peripherals.

• Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.

• Maintained accurate, complete and up-to-date inventory records of all computers and printers.

CHARACTER SUMMARY: A dependable, friendly, hardworking and flexible team player who can learn quickly and be eager to be challenged.

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