Customer Service High School

Keniesha D. Walton-Boone

**** ****** ****** • Philadelphia, PA 19120 • ***************@*****.*** • 267-***-****

OBJECTIVE

To obtain an entry level position in a company with the opportunity to gain the necessary

knowledge needed to assist in the success of an organization.

PROFESSIONAL EXPERIENCE

Sesame Place, Langhorne, PA 06/2011 to 11/2011

Culinary Operations-Seasonal

• Stock

• Maintenance

• Cashier/Line Runner

• Food Prep

• Customer Service

H and R Block, Philadelphia, PA 01/2009 to 04/2010

Customer Service Professional-Seasonal

• Checking client appointments in and out of system

• Distributing of tax payment

• Filing and answering phones

• Processing cash, check and credit card transactions

• Engaging clients while they wait to be serviced

• Identifying the complexity of a return and matching them up with the best tax professional for their situation

ABM, Philadelphia, PA 01/2007 to 04/2007

Housekeeper

• Performed daily upkeep and maintenance of Corporate Offices

• Maintained and replenished inventory as needed

Broder Bros., Trevose, PA 06/2006 to 09/2006

Data Entry Clerk

• Data entered information in a timely manner.

• Prepared and maintained financial information for review by upper management

• Scanned documents.

• Handled collection calls

McDonalds, Philadelphia, PA 11/2007-01/2008

Cashier

• Responsible accurately taking customer orders

• Responsible for accurately processing and settling cash and credit card transactions

• Assisted crew workers where ever needed

• Offered every customer and exceptional customer experience

Computer Knowledge

Proficient or familiar with a vast array of programming languages, concepts and

technologies, including:

Windows 98, Real Media

WAN, TCP/IP

Microsoft office Xp /2000,Vista

Word, Excel, Power point

VMWARE

VOIP, LAN

DHCP, DNS

Education

Metropolitan Career Center, Philadelphia, PA 9/2006- 6/2008

Associates in Information Technology

Basic configuration of Cisco routers and VMware with installation in Microsoft 2003 server w/ active directory.

Germantown High School, Philadelphia, 9/2002-6/2006

High School Diploma

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