Dispactcher

Brooklyn, Community Housing & Service, Inc, Brooklyn, NY 12/07-2/11

Counselor

• Provided advocacy, support and escort service to participants during the process of transition, move-in, and intervention periods to supportive housing.

• Assisted participants in securing and maintaining entitlements, utilities, furnishings and other services necessary for personal and work related needs as well as case management services.

• Reported any sudden behavioral changes, which may seem potentially be violent, assaultive, suicidal or related to substance/alcohol abuse.

• Taught and assisted participants in acquiring ADL’S & DLS skills in order to achieve optimal functioning.

• Assisted clients with housing and leasing renewal and properly maintain their living environment and work opportunities.

• Knowledgeable of all OMH rules, regulations, and policies

• Facilitated monthly housing groups.

United Parcel Service, Uniondale, NY 2/07-4/08

Package Handler/ Sorter

• Responsible for pre-sorting incoming mail

• Loading trucks

• Delivering packages to various house and buildings

Cablevision, Melville, NY 12/06-2/07

Technical Support Agent

• Responded to the needs of the consumers

• Made appointments for technicians

• Customer Service

We Transport Bus Service, Plainview, NY 5/06-12/06

Assistant Dispatcher/Supervisor

• Administrative Duties

• Problem Solving

• Maintained personnel files for drivers and matrons

• Communicated with parents and schools

• Routed buses to various locations

• Responsible for distributing pay checks to employees

Epilepsy Foundation, Farmingdale, NY 2/05-11/06

Residential Direct Care Specialist

• Followed OMRDD policies and procedures

• Assessed and responded to the needs of the consumers

• Paraprofessional advising

• Implemented various activities for customers

EDUCATION

Springfield Gardens High School, Springfield Gardens, NY 9/01-6/04

Diploma awarded

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