Customer Service Engineer

*** ****** *** *** **~Ridgewood,N.Y.*****~917-***-****~*********@*****.***

Summary:

To obtain an entry-level position in Desktop Support, Help Desk, Network Support or Mobile Technology. Looking to grow with a team where I can utilize my strong technical, analytical, and organizational skills. While maintaining a friendly positive demeanor through customer service, commitment to team projects, having a strong work ethic and leadership skills.

EDUCATION:

Borough of Manhattan Community College, New York, NY

Degree: (A.A.S.) CIS Computer Information Systems 2011 - Present

Brooklyn Job Corps Academy, Brooklyn, NY

CompTIA Certified A+ Technician 2012

CompTIA Certified Net+ Technician 2012

Professional Experience:

Res Care Inc., Brooklyn, NY

January 2012 - Present

Internship

• Install, configure, and troubleshoot Microsoft Windows 7, XP and 2007

• Implement preventive system maintenance; provide end-user support, software updates, and OS upgrades for Dell and HP Laptops and Desktops.

• Configure & customize workstation setups based on special groups or needs

• Install anti-virus, anti-spyware, firewalls and content filtering systems

• Perform installation and configuration for HP Laser printers

• Perform installation and basic configuration of VMware Software for Virtual Workstations

• Perform basic Active Directory configuration and maintenance

• Perform basic administration – user accts, user permissions, and user passwords

• Assist with installation and configuration of Cisco routers and switches

• Work closely with Network Admin/ Engineer with Cisco Equipment and racking/Stacking servers

• Install and remove workstations and perform Level 1 desktop support

.

The CSI Company, New York, NY

July 2012

ExamSoft Site Engineer

• Provide Tier 1 application support by troubleshooting Bar Exam user issues

• Interact with exam takers answering all technical inquiries

• Provide excellent customer service and technical support

• Create tickets documenting all technical issues

• Escalate technical issues to Senior Tech Support as needed

PROFESSIONAL LICENSES, TECHNICALSKILLS & ATTRIBUTES:

• A+ and Net + Certified

• Basic Android & iPhone maintenance and trouble shooting

• Desktop/Laptop Hardware/Software

• Fluent in Spanish and English

• Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Basis Network Topography understanding - 7 Layers of OSI Model

• Basic Network Commands in MS-DOS

• Cisco equipment, Network Servers, Routers, Switches, Cat 5 Cabling

• TCPIP, IP Configuration, DHCP, FTP, PING, DNS

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