Customer Service Manager

Lee

Dickerson

Cell 662-***-****

*** ***** ****

Collierville, TN 38017

**************@*****.***

PROFILE

Educational background in Exercise Physiology and Sports Management with extensive science curriculum

Well-developed communication and interpersonal skills conductive to a successful HR career

Highly self-motivated; team-oriented: customer-focused

Will travel for career growth

PROFESSIONAL EXPERIENCE

March 2011-Present Purchasing/Supervisor

True Temper Sports

• Call on venders to maintain a surplus of inventory for the True Temper Stock room. Purchases consists of a wide variety of items such as cylinders, ball bearings, chemicals, valves, office supplies, etc. that are purchased from several industrial supply companies. Also was instrumental in managing 20+ employees to count and inventory over 40,000 golf shafts in a 2 week period. Other responsibilities included:

-Negotiating prices to ensure the company is getting the best possible deal.

-Staying current on any changes in supply or demand for needed products and materials.

-Assisting in working out problems with suppliers.

2008-Present Owner and Operator Dickerson Painting

• Paint houses inside and out, wallpaper removal, drywall repair. Relied on cold calls, referrals, and repeat business.

2003-2008 Sales Associate AFLAC

• Marketed and promoted the company’s products with an emphasis on providing customer service and maintaining positive customer relations.

• Effectively altered selling skills to maximize sales to clients included businesses with over 100 employees as well as individuals

• Worked closely with district coordinators to produce the highest results

• In 2004 and 2005 was ranked in the top 20 in year to date production for the Tombigbee Region out of over 200 agents

• Qualified for the Fireball Award and Super Fireball after producing over $22,500 in premiums during the first 13 weeks with the company

1999-2003 Human Resource Manager Ashley Furniture

Industries, Inc.

• Maintained a minimal annual turnover rate of 7% in an extremely competitive market for qualified and experienced labor

• Developed a new hourly wage program which increased compliance and reduced errors in payroll administration

• Was promoted into this position after a 3-year tenure in the Ecru facility

• Supervised a staff of 5 human resource personnel and recruited, screened, interviewed, and hired more than 75 employees

• Ensured that company policies and procedures were followed properly between supervisors and employees

• Taught training classes which included benefits, policies and procedures, FMLA, and workplace violence

• Orchestrated developmental in-house projects including annual health fair, promotional planning for employees desiring to become supervisors, Ashley Scholarships, and GED courses and educational opportunities for employees with no high school diploma

• Developed precise job descriptions and trained management and supervisory staff to conduct effective job analyses

• Ensured that appropriate standards were met in handling all personnel actions

• Attended team meeting with supervisors and employees to ensure open communication and appropriate workplace conduct

• Visited plant operations daily to maintain positive employee relations

• Participated in community activities, including the Muscular Dystrophy Association, Tippah County Development Association, and the Ripley Technical School job fair, to enhance the company’s role in community growth and development

1997-2000 The Alan White Company Frame Mill Float

• Ran Clip Machine, band saw, chop saw, and rip saw.

• Filled in as supervisor when needed

• Worked with frame mill manager in scheduling production

EDUCATION

1997 Bachelor of Science University of Mississippi

• Exercise Physiology / Minor in Sports Management

1993-1994 Freed-Hardeman University

• Lettered for the Varsity FHU Baseball Team / Catcher

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