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Engineer Customer Service

Location:
United States
Posted:
October 21, 2012

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Resume:

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ANGELO S. LARGO

Unit *** Railay Building Royal Palm Residences Acacia Estates, Taguig City

**** ***********

Mobile Number: +639*********

E-mail: xrg0ge@r.postjobfree.com / xrg0ge@r.postjobfree.com

OBJECTIVE:

To obtain a challenging position that will allow me to expand my

education and continue to accumulate knowledge using Electronics and

Communications Engineering as education, comprehensive knowledge on

electrical, mechanical and electromechanical concepts, with excellent

leadership skills and have the ability to communicate with all levels of

the organization.

Work Experience

POSITION : PRODUCT MANAGER

COMPANY : Mobile Future Incorporated

DEPARTMENT : Product Management

DIVISION : Marketing / Research & Development

DATE : April 2012 to Present

Duties

. Manage and Supervise Product Management Department.

. Manage the entire product line life cycle from strategic planning to

tactical activities.

. Specifying market requirements for current and future products by

conducting market research supported by on-going visits to customers and

non-customers.

. Communicate and coordination with customers, suppliers, vendors and

internally align all activities to achieve program objectives.

. Driving a solution set across development teams (primarily Research &

Development/Engineering, and Marketing) through market requirements,

product contract, and positioning.

. Developing and implementing a company-wide go-to-market plan, working

with all departments to execute.

. Analyzing potential partner relationships for the product.

. Responsible of defining and setting the criteria that will be use for

product development / qualification.

. In-charge of defining checklist to be use and performing audit to

Original Design Manufacturers.

. Responsible for the overall development, management, coordination,

planning and status reporting of the project(s) for a successful product

development launching, meeting costs, development timing and quality

goals.

. Assess, prioritize and allocate technical and human resources to project

tasks.

. Measure progress and introduce improvement / corrective actions; create

workable and reasonable time plan and schedule.

. Escalate and mitigate all issues to all levels of organization in a

timely manner.

Accomplishments

. Championed Product Qualification and successfully launched of 12 devices

in 3months period time.

. Defined and set qualification criteria to be use during Factory Audit in

China plants.

. On-going coordination with ODM's for the products improvement to meet

current technology trends.

POSITION : SENIOR NEW PRODUCT INTRODUCTION ENGINEER

COMPANY : Vishay Philippines Incorporated

DEPARTMENT : Product Engineering (New Product Introduction)

DIVISION : Sensors (Modules, QFN, Metal Cans, Dome Lens)

DATE : September 2011 to February 2012

Duties

. Manage and Supervise NPI Builds and Volume Run Builds.

. Responsible for the overall development, management, coordination,

planning and status reporting of the project(s) for a successful product

development launching, meeting costs, development timing and quality

goals.

. Effectively collaborate with stakeholders through the product lifecycle

including Engineering, Project Management, Design, Ad Sales, Marketing,

and Customer Service.

. Conduct primary or secondary research as needed.

. Create preliminary design concepts.

. Evaluate pros and cons of different choices and understand tradeoffs

between scope and time to market; drive creative solutions.

. Coordinate internally and externally to define project scope, timetables

and assures deliverables to accomplish the product development plan.

. Assess, prioritize and allocate technical and human resources to project

tasks.

. Measure progress and introduce improvement / corrective actions; create

workable and reasonable time plan and schedule.

. Communicate with customers and align activities to achieve program

objectives.

. Escalate and mitigate all issues to all levels of organization in a

timely manner.

. Supports the implementation and maintenance of quality management system

and ensures customer satisfaction and continual improvement through

active participation in Quality System activities.

POSITION : PROCESS/PRODUCT ENGINEER

COMPANY : Flextronics - Seberang Perai Tengah, Penang, Malaysia

DEPARTMENT : Process / Product Engineering (Assembly Line to Testing)

DIVISION : PCBA (Electronics, Semiconductor, Aerospace, Telecom, &

Infrastructure)

DATE : September 2010 to July 2011

Duties

. Manage and Supervise NPI Builds and Mass Production Builds.

. Own large and small projects from product roadmap and strategy

. Subject matter expert on your products, best practices, competition and

latest industry trends and regularly track product success metrics.

. Communicate effectively throughout the organization on status, issues,

and results.

. Effectively partner with stakeholders through the product lifecycle

including Engineering, Project Management, Design, Ad Sales, Marketing,

Customer Service

. Execution of Engineering Change Order (ECO)

. Handle engineering product transfer and new product set-up.

. Support production by assessing engineering issues of diverse scope that

arise on production line.

. Drive improvement for productivity, yield and quality.

. Solve product related problems and perform failure analysis related to

product issue.

. Interact with customer on product technical related issue - new process

qualification, new model development.

. Apply to company the approved processes.

. Participate on cost reduction activities in areas like material,

inventory, and scrap reduction.

. Suggest modification to work instructions, material or product changes to

ensure superior quality of products.

POSITION : DEVELOPMENT ENGINEER

COMPANY : INFINITI SOLUTIONS PRIVATE LIMITED- LISP Cabuyao Laguna,

Philippines

DEPARTMENT : Technical Development Engineering

DIVISION : NPI (Special Packages)

DATE : January 2010 to March 2010 (Project Base Employment)

Duties

. Performs technical functions to establish processes as required.

. Project Management:

1. Coordinates activities and logistics of project team to ensure

efficient and timely completion of new process development projects.

2. Coordinates with equipment suppliers for the latest technologies that

may be applicable for ISPL's packaging requirement.

. Innovate new technology and process to produce cost effective product.

. Ensures quality of work to the satisfaction of customer (internal &

external).

. Monitors closely frontline and back-end assembly of customer builds,

engineering and qualification lots. Ensure strict enforcement and

implementation of set specifications and defined requirements to avoid

failure or customer feedback.

. Implements technical manufacturing process that will provide to a

particular customer needs and specification to ensure that finished

products meet the prescribed standards.

. Reviews manufacturing specifications and initiates modifications and

changes to achieve set quality, yield, productivity/manufacturing

standards (i.e. UPH as needed) and turnaround time at optimum cost.

. Implements technical manufacturing process that will provide to a

particular customer needs and specification to ensure that the finish

products meet the prescribed standards.

. Generates reports on various activities including evaluation of a new

improve processes for new product/devices.

. Evaluates problem that arises during production run to zero-in on causes

of defects on lots. Initiates and/or recommends action needed to

eliminate such.

. Ensures that the SPC control charts and other Line Data Gathering

Activities are properly used and maintained in the area of assignment

. Ensure awareness of the Technical Competency Journey that leads to a

global competitiveness of the company.

. Implements technical manufacturing process that will provide to a

particular customer needs and specifications to ensure that the finished

products meet the prescribed standards.

. Conducts initial failure analysis and process root cause analysis.

Initiate and recommends corrective action based on technical analysis to

maintain the specified quality levels, yield and turn time.

. Complies with proper operating procedures of safety and health standard

and environment protection regulations.

. Act as Subject Matter Expert (SME) for new process, new material, new

equipment who can conduct initial training for appropriate personnel in

order to be familiarize with the new design and proper measurements.

. Documents specifications needed for new process, new material and new

equipment. For the new equipment, the specification should cover basis

set-up and conversion.

. Responsible for reviewing and updating P.O. specs.

. Generate initial specs to document newly develop process or material thru

documents such as CPF (customer process flow), FMEA, Control Plan, OCAP

in coordination with Process Development Engineer, Pre-assembly Engineer,

Process Engineering, QA Engineering.

. Ensures the qualified new equipment is coordinated with Training

Department in order to cover proper skill training for new equipment.

. Generates applicable Design Rule in coordination with the Design and

Process Engineering.

Accomplishments

. Championed Melexis Magnetic Hall Sensor's Design of Experiment on 4 Leads

SIP (Single Inline Package)

. Championed Melexis Gyro's Design of Experiment on 32 Leads CLCC (Ceramic

Leaded Chip Carrier)

. Championed Design of Experiment for Melexis P-Sensor 16 Leads SOIC (Small

Outline Integrated Circuit)

. Championed Design of Experiment on Different Die Attach Paste Material.

POSITION : LEADMAN (BRANCH COORDINATOR)

COMPANY : Challenger Contracting Business Corporation - Makati City,

Philippines

DEPARTMENT : Engineering Group

DIVISION : Technical Engineering

DATE : October 2008 to December 2009

Duties

. Review and distribute incoming job request (Field Order) to subordinates.

. Directly communicate with customers regarding job request and issues.

. Generation of work instructions, specifications, technical reports and

audit findings.

. Performs weekly audit for compliance to work standards and specification.

. Ensure strict compliance to Meralco specification and providing Technical

Training.

Accomplishments

. Finish the company start-up / set-up for Engineering Section with less

than the projected time of two years.

POSITION : PRODUCT ENGINEER II

COMPANY : Amkor Technology Philippines - Muntinlupa City,

Philippines

DEPARTMENT : PET (Product Engineering Team) - FBG (First Build Group)

Department

DIVISION : TSSOP, TQFP, SSOP & MQFP (Front Line to Back End)

DATE : December 2005 to October 2008

Duties

. Handles CHARACTERIZATION, QUALIFICATIONS, EVALUATIONS, and ENGINEERING

build samples requested by customers.

. Reviews the incoming customer requested new devices, in-depth review on

the build of materials (BOM), customer's process flow (CPF) and

reliability test for these devices.

. Monitor closely frontline and back-end assembly of characterization,

qualification, evaluations and engineering lots.

. Ensure the strict enforcement and implementation of set specifications

and defined requirements to avoid failure or customer feedback.

. Reviews manufacturing specifications and initiates modifications &

changes to achieve set quality, yield, productivity/manufacturing

standards (i.e. UPH as needed) and turnaround time at optimum cost.

. Perform Design of Experiment (DOE) on customer builds.

. Implements technical manufacturing process that will provide to a

particular customer needs and specifications to ensure that finished

products meet the prescribed standards.

. Conducts initial failure analysis and process root cause analysis.

Initiates and recommends corrective action based on technical analysis to

maintain the specified quality levels, yield and turn time.

. Suggests possible cost reduction programs, methods and productivity

improvement projects to production and other support groups.

. Discusses with production and related support groups material,

environmental and utilities requirement needed in the production line to

improve quality of output, yield and turn time.

. Designs programs to narrow down process variables using scientific

systems, method or techniques.

. Generates reports on various activities including evaluation of a new or

improve processes for new products/devices.

. Evaluates problem that arises during production run to zero-in on causes

of defects on lots. Initiate and/or recommends action needed to eliminate

such.

. Ensures that the SPC control charts & other Line Warm Data Gathering

Activity are properly used and maintained in the area of assignment.

. Ensure awareness of the Technical Competency Journey that leads to a

Global competitiveness of the company.

. Ensures quality of work to the satisfaction of customers (internal or

external).

. Complies with the proper operating procedures of safety and health

standards/regulations.

. Supports & Implements Environmental Management System.

Accomplishments

. Championed Design of Experiment for Freescale TM44020 Jumper Device and

define parameter to be use for Wirebond process.

. Championed Design of Experiment using HP, HS and HTS Gold wire for

Infineon TQFP 20X20 Morries Device.

. Championed Freescale TSSOP 14 leads Delamination Improvement Tango Device

with customer requirement MRT L3 at 260 C by recommending the use of new

material set Die Attach epoxy, which is Sumitomo CRM1085A.

. Championed Qualification Lot for Freescale TSSOP 16 leads ePad with

delamination (100% pad top) that affects device performance.

. Handle different kinds of Customer Characterization Lots, Qualification

Lots and Engineering lots.

. Member of the Amkor's SAP Implementation Team (FG Generation).

Trainings / Seminars

Amkor Technology Phillipines

1. DOE with Statistical Validation - November 20,

2007

2. FMEA - November 9, 2007

3. Customer Sensitivity - June 6, 2007

4. Project Management - May 28, 2007

5. Presentation Content Design - October 12, 2006

6. Goldwire Technology - September 18, 2006

7. Reliability and Failure Analysis - June 7, 2006

8. Collaborating Among Peers and Superiors - June

5, 2006

9. Root Cause Analysis - May 30, 2006

10. 8D - May 18, 2006

11. Effective Communication - May 16, 2006

12. 7QC Tools - March 29, 2006

13. Chemical Safety - March 3, 2006

14. Plasma Training Course - December 12, 2005

POSITION : PROCESS ENGINEER

COMPANY : Amertron Incorporated - Para aque City, Philippines

DEPARTMENT : Process Research and Product Development Engineering

DIVISION : OSA, ESA, Transceiver Module, SiP, Integrated Circuit

(Front Line to Back End)

DATE : June 2004 to December 2005

Duties

1. Design new fixtures and jigs applicable to new process.

2. Design and qualifies new stamping tool, collets, capillary and materials

applicable for the design of new product.

3. Responsible in attainment of customer expectations on yield and

continues improvement on process.

4. Definition the specific criteria and tolerance to be use for the new

product.

5. Handle the process from Front-of-Line up to End-of-Line.

6. Directly communicates to customer on the issues and development of the

new product.

. Provide technical support to other production lines on process

improvement and yield.

7. Responsible in the attainment of customer expectations on yield and

continues improvement on process and quality through well-implemented

plan.

8. Creates and develops a working specification and instruction for

manufacturing use.

9. On-time and effective problem solving skills. With the use of technical

tools and techniques during failure analysis to come-up with an effective

corrective and preventive action.

10. Organized handling of engineering evaluation and product /machine

qualifications as per customer or in-house specification requirements.

11. Effective communication skill through a detailed technical writing and

verbal reports.

12. Communicates to customer on product or process related issues.

13. Supervise all audits, preventive measures, calibrations, machine

conversions and other maintenance activities.

Accomplishments

. Performs the First Builds of the New Product, which is "PROFINET".

. In-charge of performing buy-off on the materials for the New Product

(PROFINET). Complies with ROSH requirement.

. Generate New Working Specification for New Products.

. Generate Customer Specification for the IBM products.

. Orient and Implement IBM Specification on Module Assembly Line for the

IBM Products.

. Generate and set customer specification regarding x-ray reject criteria

on voids.

. Perform an evaluation regarding the 28 spool of reject solder wire and

able to make the vendor replace the material.

Results: Able to replace problematic Solder wire which not being use for

1.5 year.

. Implement the "first in first out procedure" on the proper usage of the

Soldering Wire.

. Evaluate and execute a solution regarding the Solder Balls problem in the

Module Assembly. Set Proper position of the Soldering Station.

Results: Reduced the Solder Balls problem by 25%

. Responsible for the revision of Module Assembly Specifications in

Preparation of the ISO Audit.

. Generate and Implement the Standard Operating Procedure for Module

Assembly Line.

Trainings / Seminars

Amertron Incorporated

15. Poka-yoke - October 14, 2004

16. Statistical Process Control - October 11, 2004

17. Fiber Optics - September 13, 2004

18. Quality Improvements Team - July 28, 2004

19. Advanced FMEA - July 26, 2004

20. Quality Circles - July 14, 2004

21. Control Plans - July 5, 2004

22. Advance Production Approval Process - July 3,

2004

23. ISO 9000;2000 The Revision - June 29, 2004

24. QS / ISO 9000 - June 24, 2004

Educational Attainment

College : AMA Computer College

Degree : Degree in Bachelor of Science in Electronics

and Communication Engineering

Year : 1997 -2003

REFERENCES

Available upon request



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