Customer Service Administrative Assistant

Charles Fleming Jr.

**** ****** ***** ***** ******, TX 75232 214-***-****

********@*****.***

Objective

To become a customer service representative and prove that my knowledge in dealing with people are important. Also enable my personal professional development and the well being of the company in which I might work.

Summary

Possess great knowledge, skills and experience in the customer service field of activity. I am looking forward to facing new challenges, learning new things and make use of previous knowledge in the idea of doing something that will certainly matter both for me and for your company.

Qualities and Skills

- Highly organized and quick in thinking and decision making

- Can handle stress comfortably and focus on the tasks assigned

- Capable of building a friendly rapport between clients and colleagues

- Can work efficiently with a team or independently

- Capable in organizing and maintaining paper and electronic files, conduct research and manage projects.

- Able to disseminate information by using telephone, mail services, websites and emails

- Proactive and task oriented

- Proficient in Microsoft Office

Education

David W. Carter August 1999-May 2003

Graduated with an 3.0 GPA

Debate Team member

Texas Southern University August 2003 – May 2006

GPA 2.7

Obtained school credits for an Associates’ degree in Broadcasting and Communication

Work History

CLC Trucking January 2007 - Present

Administrative Assistant

- Create invoices, purchase orders, receiving lists and payment receipts

- Plan meetings and schedule appointments

- Direct and maintain incoming and outgoing calls

- Maintain staff by coaching, counseling, disciplining, monitoring and appraising job results.

- Data Entry

Public Relations Representative

- Assist individuals and businesses with CLC Trucking product and services

- Book clients by generating awareness and letting them why our compnay is right for them.

- Built loyal clientele that support, trust and value my opinion

- Provide satisfactory service to customers

References – Available upon request

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