Customer Service
Resume:
Nicole Potts
***********@*****.***
OBJECTIVE
An interactive customer service position which will allow me to utilize my strong interpersonal and communication skills, computer knowledge, and teamwork and leadership abilities.
SUMMARY
Have a strong background in communicating directly with customers in a wide array of situations from providing general information to creating sales to resolving customer complaints. Data entry, leadership, strong attention to detail, and the ability to succeed in a fast paced work environment are just a few of my strengths.
EXPERIENCE
Collected, verified and entered personal information while keeping all customer information completely confidential.
Took and entered customer orders while continuing to create additional sales in the process.
Responsible for organizing offices and personal customer information.
Handled large amounts of cash, sometimes upwards of $50,000 in a day.
Answered a multi-line phone system, answered customer's questions, redirected calls, and documented very detailed messages.
Worked as a team, and alone, to brainstorm marketing ideas for a new business.
EMPLOYMENT
4/2008-10/2008 Data Entry Polaroid Identification Fort Wayne , IN
9/2006-4/2008 Packer Mullinix Packages Fort Wayne, IN
10/2004-6/2005 Branch Manager Cashland Financial Services Bluffton, IN
9/2003-6/2004 Retail Sales Minnetrista Cultural Center Muncie , IN
4/2003-9/2004 Fine Jewelry Sales Sears Muncie , IN
9/2002-4/2003 Server Pizza Hut North Manchester , IN
7/2001-2/2002 Office Assistant Meridian Title Plymouth , IN
EDUCATION
Manchester College
Mathematics Major 2 years Did not complete
Hobart High School
Honors Diploma Graduated 3rd in my class with many extra-curricular activities
ADDITIONAL INFORMATION
I am a very hard worker who does not know the meaning of "give up." I have excellent problem solving skills, and I always go that extra mile to make sure my task is completed quickly and correctly, the first time. I am always looking for ways to make my work time more efficient, and I am not afraid of a challenge.
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