Wendy L Miller

Objective: To obtain full time employment with a reputable company that will utilize my quality, sales, clerical, communication and customer service skills.

Work Experience:

****-******* *****die Interactive Ft. Lauderdale, FL

• Quality Assurance promoted to Jr. Project Manager, relocated to Florida from NY.

And back to NY. I format IVR scripts, translate call flow to phrasing codes, procure voice talent, process audio files, sync files to server, and test IVRs in Spanish and English. I have implemented many procedures and developed a combined formatted script. I perform many Customer Service tasks on a daily basis. I am utilized in project management division.

1997-2004 TeleTech Niagara Falls, NY

Quality Assurance

Listen, monitor and evaluate incoming calls for Verizon Wireless.

While employed for TeleTech I have worked in several capacities beginning with Verizon Communications Inbound CSR, Verizon DSL Outbound Internet Sales, Customer Correspondence, Executive Customer Relations and E-Commerce. Promoted to Quality Department on 7-29-01.

1995-1997 Client Logic Buffalo, NY

Client Customer Service

Processor/Liaison for Microsoft’s email and correspondence.

Entry level inbound CSR assisted with data entry SOPs and office assistance. Microsoft Inbound CSR/Sales Advisor for software purchases.

1990-1995 Universal Studios/Walt Disney Orlando, FL

Costume Specialist

Costume related design, construction, maintenance and procurement of wardrobe needs for Casting and Entertainment Departments.

Promoted to Wardrobe lead and Costumer Seamstress level 2 at Universal.

Implemented/educated HAZMAT SOP for Costume Dept.

1982-1990 Tupperware Int’l Headquarters Orlando, FL

Sales Support Services- Costume Coordinator

Sales Promotions Support Services

Planning and execution of production, costuming and audio visual needs for Sales Conventions.

Education 1980-1982 University of North Carolina Greensboro, NC

1 year Masters Scholarship - Communication and Theater Design

1976-1980 Heidelberg College Tiffin, OH

BA - Communication and Theater and Art

1976 Forestville Central School Forestville, NY

Regents Diploma- Art, Spanish and Media Art

Skills , Interests & Attributes

Microsoft Office Applications, Music, Art, Sewing, Crafts, Sports,

Computers, Theater and Youth Groups.

Tenacious, dedicated and trustworthy.