Customer Service Sales

Ms. Doretta L. Wilson

**** **** ****** *** ***

Plainfield, New Jersey 07060

***************@*****.***

(H)908-***-****(C)908-***-****

OBJECTIVE:

Experienced individual seeking a position within a company with opportunities for growth and advancements.

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QUALIFICATIONS:

● Extensive experience in planning, organizing, evaluation and following up responsibilities in a timely manner.

● Proficient in customer service relative to policy and customer relations.

● Skilled in resolving problems which arise during day to day.

● Strong telephone communications.

● Proficient in MSWord, Excel, AS400, SAP, Astea and routine office equipment.

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EXPERIENCE:

Pfizer Pharmaceutical 05 /2011 – 09 /2012

Peapack, NJ.

Import Logistics Coordinator (Contractor)

● Monitor the execution of import shipments.

● Monitor inventory levels to provide mode of shipment either air or sea.

● Confirm shipments when shipping documents are received in RCS

● Make inventory adjustments, if necessary.

● Verify Suppliers packing list vs. RCS packing list

● Download logged shipments onto SharePoint Finished Goods workbook.

Degussa Pharmaceutical 12 /2010 - 02 /2011

Piscataway, NJ

Data Entry Clerk (Aerotek Contractor)

● Prepared and processed on a daily basis COA’s, NAFT’s and MSDS’s.

● Corroborated quantities of supplies in warehouses to be shipped out

● Prepared and processed invoices to be mailed and emailed on a daily basis.

● Created and changed proposals in SAP in a timely manner

● Validated and completed data entry projects in a timely manner.

CES / Fuji Film 01/2008 - 03/2009

Edison, NJ

Customer Service/Data Entry Coordinator

● Assisted customers with billing invoices and service contracts.

● Record, forward and followed up on contracts escalated issues.

● Contacted and consulted with mini lab customers to indentify equipment, install data and concerns.

● Record data in Service Alliance (SAP/ASTEA) and excel custom reports.

Med Pointe Pharmaceutical 05/2005 - 12/2008

Somerset, NJ

Sales Support Coordinator (Contractor)

● Covered in-house vacant sales territory on monthly basis.

● Processed and sent out samples orders on a daily basis.

● Verify State license and DEA numbers in a timely manner.

● Handle incoming calls in reference to product samples and drug reps.

Rural Metro Ambulance Corp. 09/1999 - 11/2004

South Amboy, NJ

Receptionist/ HR Administer

● Greet visitors and to notify the appropriate contact person to be seen.

● Processing new applications and organizing new hire orientations

● Answering and connecting incoming calls to the appropriate personnel.

● Overseer of Workers Compensation Claims

● Acceptance and verification of all office accessories and mail deliveries.

Pepsi Cola Corporation 05/1996 – 06/1998

Piscataway, NJ

Shipping & Receiving Clerk

● Take inventory of warehouse on a weekly basis.

● Oversee rotation of stock on a weekly basis.

● Maintain log for expiration dates and out stock product on weekly basis.

● Check delivery trucks in morning and afternoon to verify sales and shortages.

● Input route orders into hand held computer for next day deliveries.

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EDUCATION:

Union County College Business Management - July, 2014

Crandford, NJ

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