Customer Service Manager

**** ****** ***** ******** *** *A*

604-***-**** **********@*****.***

MICHAEL LESTER

OBJECTIVE

To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the customer service field.

WORK OF EXPERIENCE

01/09- Present The Landscape Consultants Langley BC

Crew Forman

- Assist with organizing crew assignments throughout the day

- Insure all customer sites are up to company policy and cleanliness

- Pruning, Planting and maintaining all customers sites

- Handle all Customers request and concerns regarding there yards

09/07 - 10/08 Convergys Kamloops BC

Customer Service Rep

- Manage and Maintain Customers accounts

- Assist Customers in all questions they might have regarding there accounts

- Going above and beyond to create a positive experience for the customer

- Continually upgrade my comprehension of many different computer operating systems and programs

11/03 - 07/07 Manning Park Resort Manning Park BC

Lift Operation Supervisor/Parks Facility Operation Supervisor

- Handle the daily operations of the lifts and the park

- Make sure staff and machinery are working in a safe matter

- Make Schedules For 20+ staff a week

- Collect money and make sure all patrons in the park are satisfied and not breaking the parks act laws

EDUCATION

High School Diploma

Train the Trainer

Bear Awareness

Occupational first aid level one

EXTRACURRICULAR ACTIVITIES

Skiing, Camping, Hiking, Spending time with my daughter, Volunteer work with different non profit organizations

REFERENCES

Bill Dingwall

Manager at Manning Park resort

Phone# 604-***-****

Susan Watson

The landscape Consultants Owner

Phone # 604-***-****

Gord Ronmark

Personal Reference

Phone# 250-***-****

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