Customer Service Administrative Assistant

OBJECTIVE

Diligent team player with excellent administrative support, computer, and customer service skills who is seeking to obtain employment with a company that offers opportunities for professional and personal growth.

EDUCATION

Phoenix University Associate of Arts - Accounting 2009 - PRESENT

SKILLS

Knowledgeable of Internet researching (i.e. Internet Explorer and Safari)

Proficient in Microsoft Office Applications(i.e. Access, Excel, Powerpoint, Outlook, and Word)

Type at a speed of 45 wpm

A team player who can lead as well as follow

EXPERIENCE

ACS XEROX COMPANY LITTLE FALLS, NJ 10/10 - PRESENT

CUSTOMER SERVICE REPRESENTATIVE

Provided customer support in busy call center enviroment for a large company and healthcare providers

Resolved client questions, or transferred them to correct department for assistance

Handled large variety of customer requests and transactions involving Life Events, Annual Enrollment, and Direct Billing Transactions

Documented each client’s files daily

CHOICE HEALTHCARE ATLANTA, GA 01/08 - 11/08

OFFICE COORDINATOR

Organized employee schedules

Handled billing inquiries and financial budgeting

Dealt directly with patrons in deciding on their caretaker

Supervised all aspects of general office activities, such as answering phones, filing paperwork, organizing schedules, and other clerical duties

CAREPRO- MEDICAL ONE COLUMBIA, SC 11/05 - 11/07

OFFICE MANAGER

Answered client inquiries and complaints via telephone

Kept records of individual clients personal information

Maintained records of health insurance and client history

Processed employee screening applications

GEORGIA WORLD CONGRESS CENTER ATLANTA, GA 03/03 - 10/05 ADMINISTRATIVE ASSISTANT

Switchboard operator

Performed general clerical duties include, but not limited to, bookkeeping, copying, faxing,mailing and filing

Processed schedules and events, and filed neccessary documents

Organized and directed office services, such as records, budget preparation, personnel and housekeeping.

Set up and coordinated meetings and conferences

References upon request

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