Customer Service, Administrative Assistant

BRENDA HALL

**** ****** **. *******, ** *****

616-***-**** ********@*****.***

PROFILE

• Attentive to details

• Versatility in ambiguous situations

• Ability to develop multiple solutions when necessary

• Excellent verbal and written skills

• Strong time management skills

EXPERIENCE

03/12-Present FIRSST AMERICAN MORTGAGE SERVICES Grand Rapids, MI Volt Staffing

Curative

• Examine liens on titles and investigate ways to remove liens for refinances.

• Maintain accuracy and confidentiality of files by attending to details.

• Communicate with borrowers, loan officers, and processors to gather relevant information to clear titles.

09/11-Present BIG APPLE BAGELS Jenison, MI

Shift Manager

• Manage operations through delegation, increasing efficiency and customer satisfaction.

• Control quality of products through proper baking and serving techniques.

08/11-10/11 MICHIGAN AIR PRODUCTS Grand Rapids, MI

Administrative Assistant

• Reorganized the company filing system, resulting in greater office efficiency.

• Prepared equipment operating manuals for clients so that products were properly installed.

• Developed documents for bonding and job commencement so that the company had proper legal protection.

2006-2012 FIVE STAR REAL ESTATE Grandville, MI

Realtor

• Established and maintained professional relationships with clients and business professionals to insure

seamless transactions.

• Designed multi-media marketing materials, resulting in increased industry exposure.

• Documented profit and loss margins to insure continued profitability.

1990-2010 KELLY’S KORNER Jenison, MI

Owner/Provider

• Managed home-based business, insuring the health, safety, and early childhood development of young

children.

• Maintained accurate bookkeeping to track annual profitability.

1986-1990 WM. ELLIS COMPANY Berkley, MI

Office Manager

• Performed cold calls to potential clients, resulting in a new client base.

•General bookkeeping to maintain order and assist the company accountant.

EDUCATION

UNIVERSITY OF MICHIGAN Dearborn, MI

• Studied Criminal Justice, Business, and Spanish

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