IT Technical

**** *. **** **. #***

Des Moines, IA. *****

Phone: 515-***-****

E-Mail: **********@*****.***

Summary

Dottie J Thompson Job Goal: I am seeking employment where as my skills and experiences may be utilized to benefit both my employer and my career advancement. I have a positive attitude and can communicate easily with others. I enjoy the challenge of a problem-solving task. I am self-motivated. Work Experience: I have thirty years in customer service and sales. Some of which were in management. I have over six years of technical and wireless service. Helping employees with technical issues they may be having in their work environment. Resetting passwords and unlocking accounts for employees. Using workstation profiles, remote access, troubleshooting programs and connecting printers for employees. Working with active directories and protocols to assist employees. Working with protection software and physical security. Ensuring that the employees and consumer are receiving the highest quality in ID protection during their financial transactions. Assisting the consumer with their identity protection plan that their financial institution provided. Explaining how to read and understand their credit report. Answering the consumer's questions about different scenarios that impact credit scores. Assisting the consumer with filling of a dispute they may have with one or more the three major credit bureaus. Enrolled in IT program June of 2006 as a full time student. Completed phases in hardware, the configuring of Microsoft Windows and Linux programs. The setup of dual boot operating systems and how to troubleshoot OS and hardware related problems. Create network shared drives and permissions to control access to these drives. Knowledge of networking and security with administrative rights Retailing wireless phone service to the public consumer. Consulting on a personal level to assess their needs and provide the most accurate phone and calling plan to ensure satisfied customers. Daily operations of the retail store from open to close. Understand of the networking of franchises to keep my store in the communication loop. Skills in costing and billing of a service. Monitoring all aspects of a business. The payroll and the impact it has on business overhead. Handling of money and banking responsibilities. Inventory control and ordering of product. Quarterly and annual projections. Advertising and marketing ideas that can increase revenue.

Experience

2011 to Current

Technisource Inc West Des Moines, IA.

Technical Administrator

2009 to 2011

Volt Technical Services Urbandale, IA.

2008 to 2009

R & R Tree Service Indianola, IA.

Student

2006 to 2008

Vatterott College Des Moines, IA

Manager / Sales Specialist

2004 to 2006

Premier Locations/US Cellular West Des

Home Maker /Business Consultant

2002 to 2004

Self-employed Des Moines, IA

Education

2008 Vatterott College Des Moines, IA.

IT Technician

2002 D.M.A.C.C Ankeny, IA.

Accounting / Business Management

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