sales, customer service, manager

Michael Robert Paul

**** *** *** ***. ***********, CA 92683 Phone: 714-***-**** Cell Phone: 714-***-****

OBJECTIVE

To continue to grow and challenge myself within the Customer Service Industry.

EXPERIENCE

2004-2008 Househunt.com

Sales / Customer Service. Huntington Beach, CA

Sold exclusive areas (cities) to real estate agents.

Customer Service Account Rep. would retain agents that wanted to cancel.

Set up web sites for agents, trouble shooted problems and then solved them.

Trained agents on how to be successful within our program, one by one. Did classes,

with multiple agents at a time.

on how to be successful within our program, one by one. Did classes,

with multiple agents at a time.

2001-2002 \ 2003-2004 American Home Loans \ Novastar Tustin, CA

Loan Officer \ Junior Processor

Originated loans

Processing duties: appraisal set-up & info.; ordering title & escrow;

tracking appraisal check & audit, etc.

2002-2003 Greenlight Financial

Loan Consultant

Originated loans

Order Title

Originated appraisal

Signing date / some processing

2000-2001 Ceimis Enterprises Laguna Hills, CA

Relations Coordinator Manager

Managed the Tele-Sales Department

Hired and trained employees

Maintained weekly quotas within the Sales Department

Acted as liaison between Ceimis and other companies throughout the U.S.

1998-2000 Ditech Funding Irvine, CA

Loan Officer

Originate loans

Collected and packaged all required documents

Continued follow-up until loan completion

Produced a quota of 15 to 18 loans per month

1996-1998 Capistrano Valley Investments Irvine, CA

Tele-Sales Manager

Hired and trained employees

Kept records and appointments for all loans

Maintained computer server for all in-house computers

Maintained monthly goals and labor control

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