Customer Teacher

Porshia L. Clark

*** ********* ***

Durant, MS **063

Home Phone: 662-***-**** or Cell: 662-***-****

Fax: 662-***-****

Email: ****************@*****.***

OBJECTIVE: It is my desire to be given an opportunity for a position within your company so that I may utilize my education and my skills. I am honest, trustworthy, devoted, and friendly person who has a great deal of desire. Although a have an extensive experience in customer services and teaching I love to gain knowledge of and I am always willing for a challenges. I get along well with others, I have a strong computer skills and I also work efficiently on my own. I am seeking a position where I can extend and excel while giving my best to your company.

EDUCATION

• 2006- 2008 Master of Business Administration, University of Phoenix, Phoenix, AZ

• 2001- 2006 Bachelor of Science, Jackson State University, Jackson, MS

EMPLOYMENT

Oct. 2009- present, Head Start Teacher @ CMI

I am currently teaching a classroom of 3 to 5 year olds and it is my responsibilities to prepare the children for Kindergarten. I have to create weekly lesson plans on different unit topics, conduct parent-teacher conferences and home visit with the parents to discuss their child achievements and weakness. I use the Brigance Screeners and Lap-D assessment to test the children on where they are during the pre, mid, and post test.

2005-2009, Heat Start Teacher, Friends of Children Inc.,

It was my responsibilities to provide a safe, nurturing, caring, and stimulating environment in which the children can develop the necessary skills for Kindergarten. I also had to write lesson plans, administrate meals, clean up after the children throughout the day, interact, and organize and engage fun activities with the children.

2001-2007, Customer Services Representative, Walmart

It was my duties to consistently receive positive feedback from the customers, ensuring the customers was satisfied during all aspect of their shopping experiences at Wal-Mart. It was also my responsibilities to maintain a cash drawer, handle customer’s complaints, accept returns and exchanges, return merchandise to the floor, activate gift cards and phone cards.

SKILLS

Team work, coaching, type more than 95 wpm, and teaching

Strong communication skill, excellent people skills and effective listening skills

Responsible, reliable, adaptability, and able to work under pressure

ACHIEVEMENT

Established good working relationships with customers

Met deadlines consistently

Attained CDA certification

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