Quality Assurance Medical
Resume:
Steffanie L. Keaton
Murfreesboro, TN 37129
*********@*****.***
Objective
Dedicated LPN with nearly eleven years of experience with residential treatment care and three years in management/supervisor position. Seeking a career opportunity that will enhance my present skills. Offer a strong medical ethic and solid nursing leadership.
Special interest in staff development and patient health education. Experienced in developing and delivering training programs to staff and patients. Remains current with health care information through professional journals and continuing nursing education.
Assistant Director of Nursing
3/2011 – 7/2011, Silver Tree Nursing and Rehab
• Interviewed and hired qualified personnel.
• Provided and maintained records of employee immunizations.
• Organized and instructed new employee orientation to include blood borne pathogens and infection control standards.
• Monitored the nursing budget to ensure financial objectives were met.
• Ensured all nursing department employees were given work assignments and all shifts were adequately staffed.
• Provided twenty four hour on call support.
• Reviewed staff performance and provided each with feedback and employment goals.
• Provided staff development opportunities by identifying specific areas of need and organized individual and group training sessions. Kept meticulous records of all training provided. Conducted educational programs on a broad range of topics, including patient transfers, proper body mechanics, bathing, peri-care, wound care, and any new policy and procedure.
• Used advanced problem solving skills to manage priorities and meet deadlines.
• Identified and resolved departmental deficiencies by creating and implementing corrective action plans.
• Participated in ongoing quality assurance (QA) program that met or surpassed federal standards for patient and staff safety. Familiar with OSHA and JCAHO regulations.
• Managed the implementation and referral of new patients to the Restorative program; reviewed documentation and patient eligibility. Used evidence based practice to meet the requirements for reimbursement.
Licensed Vocational Nurse
2/2008-3/2011, SAN MARCOS TREATMENT CENTER, San Marcos, Texas
• Managed all phases of care for twenty-five to thirty-five male adolescents with behavioral or psychiatric diagnosis.
• Assessed all new patients, obtained medical history and determined initial and long term course of action for treatment in accordance with facility policies as well as directives from psychiatrist and other medical clinicians.
• Attended weekly clinical staffing meetings to develop treatment plans and determine patient goals and needs through conferring with physicians, therapist and management.
• Maintained accurate and thorough medical records for each patient in compliance with JCAHO and specific payer standards and company policy and procedure.
• Ensured medication management for each patient through daily medication pass, weekly medication review, and assessment of any medication related side effects.
• Made walking rounds each shift to observe and record any changes such as increased tic, general health, pulmonary function, skin color change, injury or any altered mental status.
• Organized and conducted weekly health education classes for patients on a variety of topics to include: growth and development, the individual body systems, disease and infection control, and other health related subjects.
• Provided staff training through strong leadership modeling, provided feedback and lead staff educational sessions as assigned by management or the Director of Nursing.
Work Based Learning Specialist
2/20008-8/2008 GARY JOB CORP., San Marcos, Texas
• Identified and recruited appropriate work sites for specific student needs. To include a contract with the City of San Marcos for the automotive students and organized public relation opportunities between the program and city officials.
• Worked with the transportation department to create schedules for the students transport to and from the work sites.
• Reviewed and referred students who met at least the minimum requirements for Work Based Learning.
• Provided students with work based learning forms and information about the company in preparation for the interview. Accompanied students to the prospective job sites for interviews, drug screens and helped them with all employment forms.
• Provided the employer with the student resume, application and work based learning contract as requested; assisted in the development of learning objectives for the students.
• Monitored the student’s progress throughout the semester by visiting the work site a minimum of two times, in addition to periodic telephone contact with the employer.
• Advised the employer of the student’s grades and other scholastic achievements or certifications.
• Provided feedback to the employer and counseling to the student with regard to work conflict.
Unit Manager
10/2006-2/2008 SAN MARCOS TREATMENT CENTER, San Marcos, Texas
• Managed all operations and programs for patients with sexual behavioral problems in a residential treatment facility.
• Interviewed job applicants and recommended them for hire.
• Planned and conducted orientation of new employees to the unit. With a strong focus on staff retention.
• Assisted in the development of work schedules for unit employees to ensure the minimum staffing requirements were met.
• Provided staff support through being on call twenty four hours a day during the week and in the weekend on call rotation.
• Attended weekly clinical management meeting and implemented any changes made to the patient’s treatment plan.
• Used knowledge of managerial and supervisory techniques; substance abuse treatment; the Bridges program; state and federal regulations, policy and procedure relative to custody and care of juvenile offenders; security measures and safety practices associated with the treatment and care of youths with sexual behavioral problems.
• Used the ability to interpret a variety of instructions in written, oral, or schedule form; defined problems, collected data, established facts and drew valid conclusions. Gathered, collated and classified information about data, people or things, handled sensitive inquiries from and contacted officials and guardians; developed good rapport with youths.
Licensed Vocational Nurse
8/2000-10/2006, SAN MARCOS TREATMENT CENTER, San Marcos, Texas
• Managed all phases of care for thirty-five to forty-five male and female adolescents with behavioral or psychiatric diagnosis.
• Assessed all new patients, obtained medical history and determined initial and long term course of action for treatment in accordance with facility policies as well as directives from psychiatrist and other medical clinicians.
• Attended weekly clinical staffing meetings to develop treatment plans and determine patient goals and needs through conferring with physicians, therapist and management.
• Maintained accurate and thorough medical records for each patient in compliance with JCAHO and specific payer standards and company policy and procedure.
• Ensured medication management for each patient through daily medication pass, weekly medication review, and assessment of any medication related side effects.
• Made walking rounds each shift to observe and record any changes such as increased tic, general health, pulmonary function, skin color change, injury or any altered mental status.
• Organized and conducted weekly health education classes to patients on a variety of topics to include: growth and development, the individual body systems, disease and infection control, and other health related subjects.
• Provided staff training through strong leadership modeling, providing feedback and lead several staff educational sessions as assigned by management or the Director of Nursing.
Respiratory Nurse
7/2003-11/2003, VETERAN’S OUTPATIENT CLINIC, San Marcos, Texas
• Consulted with the Pulmonologist and the patients to develop treatment plans that included medications, medical procedures, and lifestyle changes to meet the patients’ needs.
• Obtained and recorded the patients’ medical histories, administered medications, breathing treatments, performed diagnostic test and observed the condition of the patient.
• Provided education to patients and families on how to manage respiratory conditions and the necessary follow-up care.
Education
• 1999-2000 Victoria College School of nursing. Graduated with a 3.8 GPA.
• Healthcare Provider/ BLS certified: current
• Healthcare Provider/ BLS instructor certified: current
• Crisis Intervention Prevention certified
• 4/2008 completed Normative Systems training of the FSI Sociological Model
• 4/2008 completed Group Dynamics training of the FSI Sociological Model.
Skills
Skill Name Skill Level Last Used/Experience
Case / Patient Management Expert Currently used/11years
Microsoft Office Intermediate Currently used/ 6 years
Data Collection / Analysis / Reporting Intermediate Currently used/11 years
Data Management & Documentation Intermediate Currently used/11 years
Healthcare Education Expert Currently used/11 years
JCAHO Standards / Compliance Expert Currently used/11 years
Patient Interviews Expert Currently used/11 years
Public / Community Relations Expert Currently used/11 years
Public Speaking Intermediate Currently used/11 years
Quality Assurance / Quality Control Expert Currently used/11 years
Records Maintenance Expert Currently used/11 years
Additional Information
Known as a loyal team player with an unwavering commitment to providing quality care and patient advocacy. Available for day/evening shifts and willing to relocate for the right opportunity.
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