Customer Service Manager

L A R R Y S. L O C K

***** **** ***** *** / *******, Texas 77062 USA

(H) 281-***-****, (M) 832-***-****

*****.*.****@****.***

Gas Scheduler / Gas Supply Analyst:

** ***** ************ *********e in natural gas/ pipeline /energy industries;

21 years strong customer service & client interface including:

• Timely & Intraday Nominations

• Heavy Volume Pool to Pool Scheduling

• P&L Reporting

• Invoice Reconciliation

• Market Analysis

• GMS, Whiteboard, ENDUR and NUCLEUS

• Prior Period Invoice Reconciliation

• Pool Balancing and Imbalance Resolution

• Capacity Analysis & Reporting

• Up/Downstream Contracts Confirmation

• Pipeline Electronic Bulletin Boards

• Transportation Services Support

• Gas Control Support

• Imbalance Corrections

• Production to Market Customer Support

PROFESSIONAL EXPERIENCE

Sr. Gas Scheduler/Analyst - Sequent Energy Management, Houston TX

Jan 2010 - Jan 2011

• Natural gas scheduling & confirmations for Northeast physical gas trading and Asset Management.

• Primary pipelines include TCO (Columbia Gas Transmission),Transco, Tetco, and CGT.

• High volume trading environment that includes timely pathing and daily P&L reporting to gas accounting systems: ENDUR

• Secondary backup responsibilities on several other pipelines as needed.

Sr. Gas Scheduler - Fortis Energy Marketing & Trading, Houston, TX 2005 - 2009

• Natural gas scheduling and daily pathing for Northeast physical gas trading.

• Primary pipelines include: Texas gas, Trunkline, Henry Hub, Sabine Pipeline, HPL-HSC, Katy Oasis & Enstor, Nat Fuels, Transco NNY, TGP.

• Nominated Secondary backup on Dominion, FGT, Tomcat, Channel, King Ranch.

• Analyzed daily capacity for all locations and confirmations at interconnects.

• Daily P&L position analysis reporting.

• Achieved Exemplary employee reviews.

Volume Analyst - BP Energy, Houston, TX 2004 - 2005

• Gas volume accounting:SOCAL, Transwestern, Northwest, CIG, Trailblazer, Wyoming Interstate, Cheyenne.

• Accounting of third party purchase statements & Invoices for BP Energy West Team.

• Reconciliation & recovery of prior period invoice disputes (=$500K) involving multiple market transactions.

• Contract assignment thru Accounting Principals.

Senior Volume Analyst - El Paso Energy Corporation, Houston, TX 2001 - 2004

• Scheduled/monitored gas nominations for ANR pipeline’s Electronic Bulletin Board (GEMS).

• Analyzed daily capacity for all locations and interconnects for transportation services department.

• Identified nomination irregularities & assisted in balancing pool contracts prior to nomination deadlines.

• Quantified storage customer contracts and tracked potential cycling and ratchet deadlines.

• Presented /Provided training on various service contracts and how to best utilize them.

• Arranged payback of imbalances prior to cash-out.

• Interfaced with upstream/downstream pipelines to confirm contracts/volumes per customer nominations.

• Interpreted curtailment notifications and provided transportation solutions at constrained locations.

• Supported gas control/informed customers of maintenance projects/potential capacity issues.

• Interacted with accounting, contract, marketing & engineering groups.

Transportation/Scheduling Specialist - Altra Energy/Quicktrade Houston, TX

1997 - 2000

(Note that Quicktrade L.L.C., was purchased by Altra Energy in February 1999)

• Scheduled/monitored nominations on the first North American Independent Electronic Exchange.

• Daily scheduling and Electronic Confirmations on Mid-Continent, Northeast, and Gulf Coast pipelines.

• Scheduled/monitored natural gas nominations on EBBs/Web-Based Systems of multiple pipelines.

• Scheduled approximately 1 bcf of gas on the following pipelines rotated quarterly: Nicor, Nipsco, El Paso, Northern Border, Panhandle, Northern Natural, Peoples Gas, Consumers Gas, ANR, CNG, Columbia Gas, Columbia Gulf, PGT, Sabine, Carthage, Florida, OGT, PG&E, Tetco, Texas Gas, Transco, Tennessee, Transwestern, Trunkline, Williams, Waha, and Henry Hub.

• Reconciled all pipeline invoices for quarterly assigned pipelines.

• Provided reliable customer service to Pipeline Reps/Producers/End-Users/Marketing Reps.

• Monitored electronic bulletin boards insuring all relevant capacity and pipeline constraint information was gathered and disseminated to appropriate parties.

• Transaction maintenance for all pool to pool nominations: imbalance and intraday notification and resolution for producers, marketers, industrial end-users and utilities.

Additional Professional Experience, Houston, TX

Prior to 1997

Professional Staffing Industry: Recruiter, Personnel Consultant, Operations Manager, Assistant Branch Manager

EDUCATION

Bachelor of Science in Management / Minor in Business Administration

Georgia Southern University – Statesboro, Georgia, USA

Contact this candidate