Manager Software

Jack Blase

Technical Writer/Instructional Designer/BA

***** ****** **** *****, ************, NC 28078

E-mail: ****.*****@*****.*** Cell phone: 917-***-****

• Senior Technical Writer and Editor with broad and deep experience in IT operations, software development, adult technical training, large technical projects, user guides, graphics materials, technical marketing materials, trade publications, and web documentation.

• Small & Medium-size Enterprise Consultant with over 15 years of international experience in diverse industries: financial, computer systems and software, manufacturing and veterinarian, and medical.

Work Experience

Senior Technical Writer/Editor

Well Fargo & Co, NC

August 2011 to December 2011

• Document internal banking/IT procedures, processes, and methodologies for legal department compliance

• Created SOP documentation template and wrote style and basic grammar guide

• Participate with teams in developing swim lane process flows

• Develop documentation design and strategic usability development to achieve end-user ease of use

• Write Technical Writing methodology, including review, acceptance, and sign-off procedure, defining SharePoint and Documentum use for collaboration with SMEs

Senior Technical Writer

TIAA-CREF, NC

March 2011 to April 2011

• Internal consultant developing program for deliverables and library management

• Created template

• Document 15+ enterprise "as built" development system components, eg, IBM WebSphere, NFS4, F5 Load Balance, Network, Virtualization, Cloud Computing, Active Directory, for Test Team

• Creating integration flow diagrams for project/team managers and integration consultants

• Participating in progress and issues meetings and consulting with SMEs for their respective systems

• Producing PPT project presentations for IT, senior management and executive meetings

Consultant

Viztek, NC

October 2009 to September 2010

• Data re-Modeling, cleaning, and standardization for Great Plains and SolveDirect integration

• Generated business reports from system-wide databases in Excel for management level reports

• Wrote external customers SLA for Sales and Support departments

• Created templates

• Wrote proprietary business systems SOPs for Enterprise Finance, Support Management, and Interactive Query applications for Sales and Marketing

• Wrote QA Test Scripts, QA Reports, and created functional diagram document for QA and Training

• Defined documentation process and client oriented content

• Performed device-data conversion for FDA compliance and merged it with Support Case Histories, and integrated with Knowledgebase

• Generated business reports from system-wide databases in Excel for management level reports

Internal Consultant for Process, Library Mgmt, Technical Writing & Instructional Content

Comforce, NY

March 2008 to May 2008

• Wrote and diagrammed end-user instruction sets for new and upgraded Payroll and Billing software modules

• Development strategy for documentation revisions for a resource lean environment

• Developed documentation and training program using selected end-user/audience participation and later testing these products

• Worked with SMEs, PeopleSoft software development teams, and user acceptance testing group, in creating new documentation on development, acceptance and enterprise dissemination process

• Developed interactive functional End-user and QA Test Scripts documentation

• Developed and wrote an original accelerated English Second Language ESL training program using fingers and taught English using this methodology

• Consulted with management and key employees on corporate Document Management solutions using Open Source software and on work-flow/documentation processes

Director/Owner

Blase d.o.o., Croatia

July 2001 to February 2008

• President and owner of a Llc company focused on business communication, marketing communication, technical communication, training and courseware development consulting

• Communication and training development and delivery projects ranged from oil and gas to education sectors.

o Conducted IT classes in Technical Communication and FrameMaker Basics

• Primary business target was 'Small and Medium Sized enterprises' SME. Clients included, Auctor; U.S Embassy, Zagreb; USAID, Zagreb; Madison Consulting; various NGOs, Zagreb; Smile Centre, Zagreb

• Member of the Board of Directors for demining NGO (landmines removal)

Project examples:

Business promotion and Intelligence

• Authored marketing content

• Performed and wrote research on foreign entities and business entities

Real estate assessment and financial evaluation study

• Analysis of the US Embassy for the US Government, including data and financial tables, diagrams and map

Business Analysis

• Authored series of analyses of Croatian Small and Medium Size Enterprises SME for USAID

• Wrote analysis of Croatian linguistic dynamics, non-verbal communication, and mendacity in business communication

• Articles on emerging market business intelligence reports on Croatia and Southeast Europe for domestic and foreign corporations

Manager/Technical Writer/ID/Editor/CM/QA

ICSM Ltd, Saudi Arabia

July 1999 to November 2001

• Re-designed, and architected documentation to serve end-user content needs, ease of use, through proposals and recommendations based on sample deliverable testing

• Developed strategy for time sensitive project deliverable schedule

• Managed End-user documentation creation for the Patriot Missile System Logistics (Oracle)

• Wrote all site specific military logistics training programs

• Wrote technical documents ranging from Design Documents to Implementation & Deployment Plans with FrameMaker and MS Word

• Wrote and diagramed multiple site LAN/DBA configurations, process flows, module relationships, etc

• Wrote or edited Test Scripts

• Performed Configuration Management CM/QA for documents and Oracle code

• Performed management of pre-Implementation Testing

• Co-wrote three RFGs, including major Oracle RFQ for the Saudi Ministry of Interior

English Language Editor

Croatian Medical Journal, Croatia

April 1999 to July 1999

• Peer reviewed selected medical history papers for publication and

• Performed all responsibilities associated with English language editor

Instructional Designer

Phillip Morris, VA

1999 to 1999

• Authored Database training program for shop-floor cigarette manufacturing staff

BA/Technical Writer

Pfizer, Inc., CT

1997 to 1998

• Performed help desk analytics and re-engineering processes to methodologies in consultation and cooperation with IT managers, BAs, and internal clients

• Wrote SOPs, OLAs, and SLAs, and created online (intranet) help documentation

• Diagramed proposed department and inter-department process links and work flow cycles mapped to key personnel, business units and managers

• Consulted Support in documentation development and review process, version control, and library management, and Help Desk knowledgebase

• Developed, posted, and updated internal documentation on company Intranet

• Wrote validation documentation, internal development request procedures and forms

• Managed project tasks against SDLC style timeline and milestones as integrated with other departments' efforts

Technical Writer/Instructional Designer

FOTL, KY

1997 to 1997

• Created training programs for proprietary manufacturing and logistics software, Oracle financials, manufacturing and warehousing modules

• Developed, posted, and updated internal documentation on company Intranet

• Interviewed factory workers to assess documentation and training content and level requirements

• Tested all documentation deliverables with selected corporate personnel and training with selected factory workers from selected manufacturing sites

• Conducted on-site training at various manufacturing sites in U.S. and Mexico

• Wrote help files using RoboHelp

Technical Writer/Document Library Manager

IBM Global Services, KY

1996 to 1997

• Wrote full array of project documentation, from Design Documents to Field Manuals

• Responsible for project library migration from Toronto, Canada to Lexington, KY

• Interviewed, and consulted with Canadian and U.S. Team members

• Wrote approximately 97% of all deliverables in BookMaster (SGML code)

• Authored help files using IBM's HyperWise

Instructional Designer

University of Kentucky, KY

September 1996 to October 1996

• Wrote custom end-user documentation/SOPs for Resumix software UNIX platform HR software

• Diagramed procedures mapped to internal HR practices

• Reworked SOPs into instructional material for Train-the Trainer, etc. Reworked SOPs into instructional material for Train-the Trainer, etc.

Technical Writer

Toyota, KY

1996 to 1996 (Evenings)

• Wrote IT Operations documentation, SOPs, and Help Desk manual

• Wrote IT Corporate Communication releases

Consultant/Manager

DVM Manager, KY

1995 to 1996 (Evenings)

• Technical Writer, Help Desk Engineer, Support Manager

• Performed front-analysis of customer needs, facilitated customer/end-user conference for documentation input and end-user documentation 'testing'

• Redesigned, developed, and authored technical documentation for comprehensive veterinarian/veterinarian pharmacology practice software with FrameMaker

• Reduced existing five hundred page User documentation to eighty pages with 'running index', including quick reference guides, and FAQs

• Authored and diagramed SOPs, knowledgebase, and Marcom materials

• Wrote two Beginners and Advanced software training modules

• Transferred documentation to HTML linked pages for company web site

• Authored software help files using RoboHelp

Instructional Designer/Trainer/Technical Writer

Fruit of the Loom, KY

1995 to 1995

• Wrote SOPs for proprietary manufacturing IT procedures with diagrams for various operating systems and for conversions to Oracle

• Wrote training for Oracle factory warehousing and logistics

• Conducted training for warehousing & inventory and logistics systems at various FOTL factory sites in the U.S. and Mexico

Technical Writer

Rio Casino, NV

1995 to 1995

• Created standardized technical documents for proprietary IT procedures with diagrams

Proposal Writer

EG&G, NV

1995 to 1995

• Wrote 500 page Management volume of two volume RFQ for a US military Joint National Test Facility tender

• Responsible for all HR of the tender, including receipt, review, categorization and sorting of all resumes from scientists, engineers, and military brass, the development of HR database, and DOD/DOE Security Clearance levels and statuses

Instructional Designer/Trainer

Mesa, Inc

1993 to 1994

• Performed 'front-end analysis' and end-user software knowledge profiles for software training development

• Developed corporate software 'scenario' based and 'backward-chaining' based training designs, compressing instruction hours into 3 hours

• Scheduled and conducted IT training

• Wrote help files for proprietary warehousing and manufacturing software

Instructor

Collin College, TX

1991 to 1994

• IT and continuing education instructor

Instructional Designer/Trainer

U.S. Bureau of Prisons, TX/Washington, DC

1992 to 1993

• Authored IT courseware for FBP based on 'case scenarios' for accelerated learning three months instruction in one month

• Conducted Instruction of selected courseware to inmates over six month period

Instructional Designer/CBT Developer/Video Scripts Author

MUSA, Inc, TX

1992 to 1992

• Authored CBT instruction for Pacioli Accounting software and wrote user documentation

• Edited or wrote 'net new' content for development team's documentation

• Wrote scripts for IT and software video instruction

• Performed training for selected corporations Authored IT courseware for FBP based on 'case scenarios' for accelerated learning three months instruction in one month

Education

BS, Applied Behavioral Science, NLU, Chicago, IL

MS, Management & Development of Human Resources ( ABT), NLU, Chicago, IL

Training and Microsoft Certificates

MS Word, Excel, Access, PowerPoint, MS Project, Visio, large manual sets in BookMaster, FrameMaker, Quark Express, PageMaker, MS Online Help, RoboHelp, HyperWise, PVCS, Lotus Notes, Crystal Reports Writer, Windows NT, Novell Network & Groupware, Develop Applications with Oracle Express Objects, Oracle Sales Analyzer, Oracle Express Analyzer, Design Factors in Program Development, Information Mapping, SEC Series 6 & 7

Human Factors Training

Kahler Process Communication, Myers-Briggs Type Indicator, Keirsey Temperament Sorter, The Campbell Interest and Skill Survey

Professional Tools

Software: Microsoft Office Suite

Microsoft Outlook Advanced - 10+ Years

Microsoft Word Advanced - 10+ Years

Microsoft Excel Advanced - 10+ Years

Microsoft PowerPoint Advanced - 10+ Years

Microsoft Visio Advanced - 10+ Years

Project Management Software

Microsoft Project Advanced - 10+ Years

Primavera Intermediate - 2 years

Help File Software

RoboHelp Advanced - 5 Years

HyperWise Advanced - 2 Years

Publishing Software

Adobe Acrobat Advanced - 10+ Years

Adobe PageMaker Advanced - 10+ Years

Adobe InDesign Basic - 6 Months

Adobe Framemaker Intermediate - 5 years

Microsoft Publisher Advanced - 10+ Years

QuarkExpress I Intermediate - 1 year

Microsoft FrontPage Intermediate - 2 years

Knowledge of HTML and basic web design Intermediate - 5 years

Knowledge of XML Intermediate - 2 years

Knowledge of CSS Intermediate - 2 years

Graphics Software

Adobe Illustrator Intermediate - 10+ years

Paint Shop Pro Intermediate - 2 years

Adobe Photoshop Intermediate - 2 years

CorelDraw Basic - 1 year

SnagIt Advanced - 5+ Years

Application Software

C Basic - 1 Year

HR Software

Resumix Intermediate - 1 year

Statistical Software

SPSS Intermediate - 2 year

Email Software

MS Outlook Express Advanced - 10+ Years

Lotus Notes Intermediate - 5 years

Help File Software

RoboHelp Intermediate - 5 years

HyperWise Intermediate - 5 years

Library Management

PVCS Intermediate - 2+ years

CVS Advanced - 2+ years

Collaborative Software

Lotus Notes Intermediate - 2+ years

EGroupware Advanced - 2+ years

Outlook Advanced - 10+ Years

Novell Groupwise Advanced - 3+ Years

Documentum Intermediate - 1Year

Sharepoint Intermediate - 2 Years

Former Professional Associations

American Society for Training and Development

National Society for Performance and Instruction

Association for Supervision and Curriculum Development

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