Customer Service Project
Resume:
Computers Skills
• C++ • C# • JavaScript
• OpenGL
• Visual Studio 2005/2008 • Direct X
• Microsoft Office • Torque Game Engine
• Windows XP/Vista/7
Additional Computer Skills
• Unreal Development Kit • 3D Studio Max • Adobe Flash CS5
• Unity 3D • Rational Rose
Education
DeVry University Atlanta, GA
Bachelor of Game and Simulation June 2011
Projects
Global Game Jam – Snakem January 2012
Team Member
• Assisted with the development cycle of a game demo within 48 hours
• Created 4 levels
• Created GUI
Senior Project March 2011 – June 2011
Programmer
• Collaborated with Group Member to gather ideas for Game Design Document
• Designed and modified code for movement
• Designed and modified code for Inventory system
• Created a GUI for the start up
• Research and development
• Documented all work through Project Plans, Use Case Diagrams, and Journal
Midterm Project January 2011-February 2011
Programmer
• Assisted in with the creation and implementation of a game demo
• Assisted with MS Excel time sheets for the group
• Research and development on code for movement
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Professional Work History
DeVry University October 2009 – March 2012
Student Assistant to the Director of Student Services
• Assist in planning, implementation and follow through of activities around the campus as well as outside of the campus
• IT troubleshooting for computer related issues
• Assist students in finding the appropriate facility for concerns as well as provide campus tours
• Provide information about the department
• Provide customer service – includes answering calls, selling tickets, answering questions via email, sending mass emails, etc.
MyNerd LLC May 2012 – June 2012
Technical Expert Intern
• Remote Access with GeekSquad Customers to resolve PC issues of all kinds
• Scan for and Remove viruses from PC’s
• Add devices to Wireless Networks
• Install and Troubleshoot programs on PC’s
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