Manager Customer Service
Resume:
DOUG R. HERTTER
**** **** ******* ******, ******, WI 53110 | 262-***-**** | ******@*******.***
EMPLOYMENT HISTORY
PRODUCTION SUPERVISOR / QUALITY MANAGER
Jeninga Bros. Elkhorn, Wisconsin 2000 – Present
OVERSEE PRODUCTION
o Supervise 83% of production staff or 20 employees to maximize efficiency
§ Direct and match staff talents with job requirements
§ Prioritize and coordinate customer jobs based on due dates and complexity of manufacturing requirements
§ Coordinate tooling to run multiple jobs seeking increased efficiency
§ Ensure staff process follows specified production plan
§ Evaluate production progress and assess if additional support is needed
§ Follow up on supply chain from material procurement to customer requests
§ Responsible for daily production quotas and ensure they are achieved
§ Assist with new hire process inclusive of interviewing and training
§ Perform annual employee reviews
o Production experience
§ Setup and operate: punch presses up to 600 tons, manual and automatic drills, hydraulic and pneumatic wire benders, threading (cut and roll), CNC bender, spotwelding, chamfer, deburring, and cutting
QUALITY
o Responsible for first article inspection consisting of PPAP for customers
o Educate employees regarding quality
o Continual quality monitoring of all parts running throughout the day
o Measurement with CMM using Browne & Sharpe Gage 2000
KEY ACCOMPLISHMENTS
o Improved and maintained efficiency from 70% to 100+% after promotion
§ Resulted in elimination of second shift totaling ~10% increase in profitability
o Incorporated cellular manufacturing improving operator efficiency
o Maintain a 95+% on-time delivery
o Forklift certified
QUALITY CONTROL TECHNICIAN
Jeninga Bros. Elkhorn, Wisconsin 1997 – 2000
§ Performed first article inspection
§ Continuous monitoring of quality
ASSISTANT OFFICE MANAGER
Menards Janesville, Wisconsin 1995 – 1996
§ Supervised and performed training for 30+ employees
§ Responsible for interviewing and hiring employees
§ Reconciled all daily revenue
MANAGER TRAINEE
Menards Normal, Illinois 1994 – 1995
§ Front office work experience, including cashiering, A/R, A/P
§ Provided customer service
EDUCATION
Bachelor of Business Administration
Illinois State University Normal, Illinois 1988 – 1991
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