SYED RAZA AFAQ
**** *. ****** ******, *** #*.,Gardena, CA 90247
************@*****.***
SUMMARY
Efficient and dependable administrative professional with experience in a variety of business and service environments. Background includes Office Administration, Shipping/Receiving/Tracking services, and Facilities Management. An effective communicator with all levels of corporate structure and a trusted liaison with vendors. An efficient worker who accomplishes result on time and within budget.
PROFESSIONAL EXPERIENCE
THE UPS STORE, Lawndale, California 2005-2011
The nation’s largest packaging, shipping and postal services provider.
Manager
Managed the entire store, helping 60 to 90 customers daily in their packaging and shipping needs.
• Managed inbound/outbound/return shipments from UPS, FedEx, USPS and DHL for the customers.
• Interfaced and negotiated with UPS Freight and other Freight Carriers to get the best rates for the clients.
• Developed policies and procedures to minimize expenses and to meet the corporate requirements.
• Prepared Reports. Documented all shipping, receiving and mail box services.
• Helped customers to settle their claims for damaged/lost packages.
• Maintained Inventory Control. Always kept required minimum supplies in stock.
• Administered Mail Box Services including package notification, data entry and mail forwarding.
• Received excellent customer service award from the UPS.
KMART DISTRIBUTION CENTER, Carson, CA 1998 – 2004
A Fortune 500 company, one of the largest retailers in the USA.
Maintenance Supervisor
• Worked as Plant Maintenance Supervisor in a 600,000 sq. ft. facility, supporting 350 employees.
• Systemized and streamlined Data Entry, Filing, Word Processing, Time Management and Document Management.
• Supervised and trained staff of 27 workers, covering three shifts.
• Interfaced with different Vendors like L.A Rubber, Grainger, Caterpillar, and Agencies such as OSHA, USDA and other Federal Regulatory Agencies.
• Performed stock management and inventory control.
• Maintained and supervised the operation of all physical plant utilities.
EDUCATION
BS Mechanical, NED University of Engineering & Technology, Karachi, Pakistan.