Customer Service Manager

Adrienne R. Siemonsma

*** *.**** ****, *.D. *****

Cell 605-***-****

***********@*****.***

Dynamic, Results-Oriented, and Team-Spirited, Self Starter and Motivator

Overview More than fifteen years of experience in the food and beverage industry. Exemplify leadership qualities and professionalism.

Extensive background in customer-oriented service operations and business development, including sales, marketing, promotions, and cost control.

Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations.

Proven ability to handle currency and financial transactions accurately; resolve discrepancies promptly.

Familiar with Microsoft Word, Microsoft Excel, e-mail, and micros.

Areas of Expertise • Management, Supervision

• Training and development

• Successful Banquet (300+ people)

• Maximizing front of the house productivity and staff performance

• Customer Service

The Lodge at Deadwood-Cocktail-Bartender 2009-2011

Deadwood Mountain Grand – Food and Beverage Manager 2010-2010

Deadwood Social Club – Lead Banquet Server 2009-2010

Spearfish Chophouse and Whiskey Bar – Front House Manager 2004-2007

Seven Grill and Club Room – Bartender and Server 2003-2006

Stadium Sports Grill in Belle Fourche and Spearfish - Server 1994-2003

Roma’s Ristorante- Hostess and Bartender 2000-2002

Qualifications

• Bartend, Serve, Hostess, Manage

• Hire, train, and direct Front of the House Staff & Servers

• Customer Service & Relation

• Office Managing

• Marketing

• Plan menu, assure quality control, and minimize waste.

• Scheduling

Wells Fargo – Bank Teller 2009-2010

• Tellers introduce customers to new products and services, and generate leads for other members of the sales team to close.

• Teller processes between 20-25 customer transactions each hour with no mistakes through patience, attention to detail, and the ability to follow procedures. Every Teller is responsible for maintaining and balancing a cash

• to satisfy all our customersfinancial needs, help them succeed financially

Anytime Fitness – Personal Trainer

• Assist clients by providing safe, effective and efficient workout programs designed to meet the client’s needs.

• Develop and deliver effective workouts, also educate each client about appropriate activities and strategies to help live a healthier lifestyle.

• Manage the office and productively sell products and services at a self-motivated but company level.

2008-2010

Education & Qualifications Belle Fourche High School Belle Fourche, S.D. 1997

Fitour – Certified Personal Fitness Trainer Dallas, TX 2004

CPR and First Aid Certified

References & Supporting Documentation Furnished Upon Request

Contact this candidate