Customer Service Data Entry

MARIA KELMELIS

*** ***** **

Vernon, NJ *****

973-***-****

***********@*****.***

DATA ENTRY/CLERICAL

Customer-focused professional with well-rounded experience in customer service, administrative support and data entry. Effective at managing multiple tasks concurrently with strong organizational, communication and interpersonal skills.

COMPUTER SKILLS

MS Word MS Excel MS Access Adobe Photoshop

PROFESSIONAL EXPERIENCE

Customer Service Representative

2007 – 2011 Ship the Web Vernon, NJ

Handled customer service functions for internet retailer.

• Answered all incoming customer phone calls; processed new orders and provided product information; gave expected ship dates and resolved problems such as non-receipt of merchandise and receipt of defective, damaged or incorrect items.

• Responsible for transmission, follow up and billing of orders to vendors for drop shipments.

• Responded to customer service emails and voice mail messages; handled special orders and mail orders; processed returns.

• Uploaded new products to website; performed site maintenance including changing and deleting product images and product categories, deleting discontinued items and reviewing vendor inventories.

Administrative Assistant

2001 – 2007 MediaBoost, Inc. Newton, NJ

Managed administrative tasks for corporate telemarketing firm.

• Answered all incoming calls; routed call backs to appropriate telephone reps.

• Performed data entry of surveys and distributed internal reports for review and correction.

• Handled transmission of completed inquiry qualification/survey information to clients.

• Made outbound calls for appointment setting and survey clients.

Member Services Representative

2000 – 2001 Crystal Springs Spa & Golf Resort Vernon, NJ

Performed in a customer service capacity for members and guests of spa/resort.

• Greeted spa members and hotel guests, checked ID and issued passes.

• Answered telephone, operated credit card machine and computerized register.

• Used health club software to schedule massages and tennis matches and record payments.

• Issued gift certificates, made new member passes, handled job applications.

• Coordinated children’s birthday parties.

Data Entry Clerk

1994 – 2002 Pearson Education Upper Saddle River, NJ

Worked from home performing data entry of surveys by college professors regarding textbook usage.

EDUCATION

B.S. degree in Computer Science and Mathematics - Montclair State College, Upper Montclair NJ

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