Customer Service Administrative Assistant
Resume:
Ryan J. Procopio
Rumford, RI **916
************@*****.***
http://www.linkedin.com/in/ryanprocopio
______________________________________________________________________________________
Education
Rhode Island College Providence, RI
B. A. in Communications May, 2007
Community College of Rhode Island Warwick, RI
General Studies- Associates Degree May, 2004
Skills
• Expert knowledge of computer programs such as Adobe Indesign, Illustrator, Dreamweaver, Photoshop,
Microsoft word, PowerPoint, Excel, Vizo and SAP
Work Experience
Consultant Rumford, RI
April 2007- Present
• Market research on competitors social media presence for Sumsung brand via eConsultancy
• Rebranding initiative for nonprofit school. Created a threefold informative hand out using Indesign, Photoshop for Woodlawn catholic Regional
• Developed a fully functioning HTML CD with Dreamweaver, and Illustrator for EH publishing to send to their vendors
• Developed a fully functioning press kit for a local band
MarketingSherpa Warren, RI
Event Manager January 2009- February 2011
• Developed and Managed all logistical events strategies nationally, internationally and virtually
• Managed and researched site selection based on demographics of customers in database and inquired for RFP’s
• Managed cost control, and billing reconciliation while negotiated contracts with venues for all large scale events and workshops
• Created BEO and Food and Beverage orders for all events
• Created the registration process for all events and workshops
• Budgeting- planned and monitored forecasting and feasibility of conference budgets, as well as created payment schedules
• Managed the production and distribution of all conference documents
• Traveled and was point of contact for On-site to facilitate operations and respond to emergencies, problems, etc., ensures all aspects of events are implemented and controlled according to plans
• Staff scheduling for event responsibilities
• Maintained positive relationships with outside vendors Liaised and managed relationship with vendors, including printing companies, and design houses.
• Developed and create new sponsorships with sales team and managed all deliverables for conferences
• Created post conference website with updated presentations
• Participated in successful creation and deployment of all promotional activities
• Graphic design and html for weekly updates made to the companies landing page
• Created sponsor packages for possible exhibitors using Adobe Creative Suite
• Designed templates for the conference evaluations, and the evaluation tabulation sheets
• Promotion- Created direct mail pieces using Adobe Creative Suite, which was sent to mailing list
• Planned and shipped all materials that were needed onsite from the office to conference location
International Business Communications Westborough, MA
Conference Coordinator May 2007- February 2008
• Managed all speakers on assigned IBC USA large scale conferences
• Planned and managed forecasting and feasibility of conference budgets
• Collected and sorted conference documents that arrived daily for various conferences
• Managed the production and distribution of all conference documents
• Maintained positive relationships with outside vendors
• Traveled for On-site coordination of conferences as well as registration
• Created post conference website with updated presentations
• Received and processed reimbursement to speakers
• Planned and shipped all materials that were needed onsite from the office to conference location
• Designed templates for the conference evaluations, and the evaluation tabulation sheets
• Developed new conference CD Strategy
Hasbro Inc. Pawtucket, RI
Intern- Corporate Communications June- August, 2006
• Worked alongside the Public Relations team for various promotional events
• Wrote press releases concerning Hasbro products and policy
• Wrote for an internal newsletter concerning company functions
• Contributed to the company’s internal international news magazine
• Updated the company’s intranet web site, with daily news articles
• Worked with all graphics that were uploaded to the intranet site
• Organized and gather information for the media regarding the company’s conventions and media events
Providence Bruins Providence, RI
Intern - Marketing Department January - April, 2004
• Worked hands on with the Marketing team through various promotional events
• Informed patrons of different ticket packages and worked on up selling
• Work night and day games participating in promotional activities with fans
• Provided customer service to ticket holders and continually updated mailing list data base
Tweeter Center for the Performing Arts Mansfield, MA
Stage Crew May, 2000 – September, 2006
• Local crew for national touring companies
• Assemble large scale production stage; build technical lighting and professional audio for performance
East Providence Community Chorus East Providence, RI
Administrative Assistant September, 2000 - 2006
• Organization of musical production through advertisement, stage creations, audio visual production including lighting, sound and video
• Contributed to formation, creation and marketing of various Choral album recordings
• Assist soliciting community funds through development projects; contributed ideas to publications and advertising scheme
Achievements
Rhode Island College
• Worked with a nonprofit agency called Refocus, created a informative brochure. Work alongside company to get the correct
target market.
“2005 and 2006 Communications Talent Award” May, 2005 & May, 2006
• Award given to the student who best used the communication skills acquired through courses at Rhode Island College on an
independent project.
• 2005 Submission based upon a musical record album released under an independent record label founded by myself and materials supporting my successful marketing execution.
• 2006 Submission based upon a press kit I wrote and assembled.
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