Customer Service Patient Access

Stephanie Crosley

***** ******* *****

Northglenn, Colorado 80233

720-***-**** ~ *****************@*****.***

SUMMARY

Healthcare professional with 20 years of experience. Solid knowledge of comprehensive nursing care procedures and excellent direct patient care skills. Reputation as a self-directed professional with superior problem solving, communication, and management skills. Successful in managing time, prioritizing tasks, and organizing projects to improve the quality of patient care. I am very qualified for this telecommuting position and would be an asset to your team. I am a very quick learner, excellent computer skills, and reliable. Thank you for your time reviewing my resume.

EMPLOYMENT

July 2004-Present - Centura Health-Porter Hospital

Technical Project Coordinator of Patient Access

My current position allows me to be a key player on the Management Team. As Technical Project Coordinator I am still able to maintain a leadership role within the department. My position offers support to the Patient Access Department with technical processes. Job descriptions include such details as running reports, team building, training employees and support and communication with outside departments.

Previously worked as Manger of Patient Access:

Prior to my current position, I was the Manager of Patient Access, in that role I Managed a department of over 50 employees. My Job description included but was not limited to the Supervisor descriptions. The position involved more detailed and structure in the leadership role. The position was eliminated in the department and a new role was created for me to move into.

Previously worked as Patient Access Supervisor:

I was supervisor of 30 employees. My job involved many details to maintain the highest standards in our department. Job description included such details as team building, running reports, training employees, hiring/firing process, and Hospital leadership roles.

Previously worked front line in Patient Access:

I have worked in Main admissions, ER admissions on the night shift. This positions job description included collecting information from patients, register patients for outpatient and inpatient procedures, bed patients to the floors, pre-register patients for upcoming procedures, as well as pull patients information for surgery.

1995-2001 - Centura Health

Obstetrics Scrub Technician/Unit Secretary - Avista Hospital

Pass instruments, set instrument delivery tables, answering phones, entering Doctors orders, entering new patients, answering patient rooms, customer service with family.

Patient Access Representative - Littleton Hospital

ER admissions, children after hours, excellent computer skills, knowledge of insurance information and excellent customer service.

Certified Nursing Assistant - Porter Hospital

Assisting nurses in daily care of patients.

1993-1995 - Children's World Learning Center

Teachers Assistant I

Responsible for the growth of children, lesson plans and parent communication.

Stephanie Crosley Resume s~ Page 2 of 2

HOME OFFICE SETUP

Microsoft Office

Adobe Photoshop

Quicken

Instant Message

Skype

Headset

Phone

Internet

Ipad

PC

Extremely computer literate and can learn most any program.

Willing to purchase or learn any software needed to complete the job.

EDUCATION

1990-1991 Summit County High School-Completion 1991

1991-1993 Front Range Community College

1994-1995 Nursing Assistant Certification, Pima Medical Institute

1996-1996 Real Estate School, Century 21

REFERENCES

Robyn Lemasters 303-***-**** Patient Access Representative at Porter Hospital

Jamie Fields 303-***-**** Family Friend

Roxana Newton 720-***-**** Patient Access Supervisor at Porter Hospital

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