Manager Health Insurance

Cecilia Chavez

***** ***** **. ***. **

Melvindale Michigan 48122

313-***-****

********@*******.***

Strong attention to details

Organized

Friendly

Punctual

Trustworthy

****-******* ******d articles, logs and advertisements for diverse topics, such as political, beauty companies, how-to articles etc.

Thorough research for topics that are marketable to the public

Increased traffic to pages using search engine optimization innovated through creative writing

Checking details of pages to make sure every page is 100% accurate

Creative Lens-Volunteer Writer provided awareness by writing blogs small businesses and non-governmental organizations in third world countries

2006-2008 Office Manager, The Eye Institute of Southeast Michigan, River Rouge, Michigan

Reorganized complete filing system that improved efficiency of work related tasks

Successfully interacted with patients to generate consistent appointments and referrals, which generated from 50% to 70%

Sorted, prioritized, and distributed incoming mail

Administered routine eye tests, such as glaucoma testing and taking photo’s of the eye

Contacted patients via mail, phone call, in reference to delinquent billing, offering patients payment plans, to ensure balance has been met

Answered daily phone inquiries, regarding services, eyewear, scheduling appointment, etc.

Handled shipping of office supplies, also contacted pharmacies to make sure that patients receive timely appropriate medications

Worked independently when patients were not scheduled to prepare office duties a week in advance, assuring steady patient assistance

Compiled and arranged demographic information, developing and maintain accurate medical records, files, communicating any updates to outside biller, this decreased claim rejections

Prepared Health Insurance claims forms and attached appropriate ICD-9 coding for billing procedures

Trained others in departmental process, which help improve overall office efficiency

2004-2005 Office Assistant, Northstar Lincoln Park, Michigan

Providing customer base by typing and mailing out upcoming services

Managed Accounts receivables

2002-2003 Coder, Datamatics Technologies, Burton, Michigan

Performed coding for bill of lading to eliminate duplicate billing by 90%

Presented accurate account information increasing possibilities to obtain future accounts

Maintained quota of coding procedures by 90%

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