Customer Service Human Resources

R O N A L D L. G A L L E T T I

**** ***** ****** *** ******, Idaho 83835

208-***-**** **********@*****.***

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OBJECTIVE

The Utilization of Personal Skills and Knowledge Gathered Through Career and Educational Experiences in Organizational Management, Human Development Facilitation, Behavioral Sciences, Quality Improvement, counseling, and Consultation.

SPECIAL SKILLS & EXPERTISE

* Production/Manufacturing * Problem Solver

* Operations Manager * Attention to Detail

* Process Management * Time Management

* Inventory & Quality Management *Priority Setting

* Purchase Agent * Effective Team Builder

* Customer Service * Conflict Management

* Hiring and Staffing * Cross-functional Teams

* Employee Growth and Development *Drive for Results

* Contract Negotiation * Strong Work Ethic

EDUCATION M.S. in I/O Psychology/Human Resources

UNIVERSITY OF IDAHO – all classes online will graduate 2012

Cumulative G.P.A. = 3.8

B.S. in Psychology & Communications

UNIVERSITY OF IDAHO - Graduated 2009

Dean's List 2008-2010; Cumulative G.P.A. = 3.8

TRAINING William J. Rothwell “Adult Learning Basics (ASTD Training Basics Series)”

Ken Blanchard’s “Leadership and Creating High Performing Organizations”

Steven Covey’s “7 Habits of Highly Effective Managers”

Max Muller’s “The Manager’s Guide to Human Resources”

Robert L. Dilenschneider’s “The AMA Handbook of Public Relations”

The Arbinger Institute “Leadership and Self Deception”

Dr. Deming’s “Total Quality Management”

P.A.R.T. (Professional Assault Response Training) Certified Trainer.

CAREER HISTORY

KIMBALL OFFICE/ SEARS/ANCHOR HOUSE/MOUNTAIN VALLEY CONSTRUCTION; Post Falls & CDA, ID

Fulltime University/College Student-[Machine Operator/Sales Associate/Customer Service/Construction

OAK GROVE INSTITUTE; Murrieta, CA

Program Director At-Risk Youth Residential Treatment Center for chemical Dependency/Psychological Issues/Learning Challenged - Member of Action Team

RICHCO MACHINE, INC.; Wilmington, CA

Machine Shop Working Foreman Petro Chemical Industry: Refinery Support & Outside Contracts

UNITED STATES MARINE AIR WING RESERVES; El Toro Naval Force Base, California

Sergeant-Structural Mechanic-Air Wing Division

ACHIEVEMENTS: Safety Awards of Staff and Self, Certificate of Appreciation for Service, Employee of the Month, Employee of the Year, and Impeccable Attendance Award-1990-2003 (Oak Grove Institute)/Excellence in Communication-2007 (North Idaho College)/ safety procedures preventing injuries in the workplace 2008-2009-2010-2011 (Kimball Office).

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