Customer Service Data Entry

MATTHEW ABRAMS EARLY

****-* ****** ** *******, NC 27606 Phone: 919-***-**** E-mail:**********@*****.***

Organized and Efficient

Vast Computer Knowledge

Data Entry Experience

Team Player

Leadership Qualities

Pleasant Demeanor

Oral/Written Spanish

Exemplary Analytical Skills

Fast Learner

PROFESSIONAL EXPERIENCE

Service Manager (March 2012-Present)

Insight Pest Solutions, Morrisville, NC

Small Business Pest Control Company

Manage a small group of pest control technicians. Handled all technical issues and training. Respond to customer complaints and scheudle customer appointments. Order and inventory company equipment. Duties also include:

• Record employee evaluation statistics

• File billing reports and balance collections

• Plan technician route maps and assign worksite grids

Sales Associate (October 2009 - March 2012)

JCPenney, Cary, NC

Retailer that has been voted #1 in customer service 3 years in a row by consumer reports

Provided excellent customer service. Processed cash register transactions and balanced cash register till. Also completed data entry for merchandise shipment planning worksheets.

• Won 5 consecutive customer service awards, 9 in total.

• Trained 8 new hires while still performing own duties

• Planned merchandise sets which helped to boost sales during slow periods

Research Technician (August 2009 - May 2011)

North Carolina State University, Raleigh, NC

National Science Foundation-funded grant assessing access and achievement of minority science students

Research assistant/lab technician for the Persistence in Minority STEM Education Laboratory. Duties included but were not limited to running literature searches and reviews, making purchase orders, and managing the graduate student's lab schedules.

• Managed data entry for multiple graduate students.

• Mentioned in the acknowledgment section of a publication that stemmed from this project

• Honed my analytical skills working closely with doctoral candidates

EDUCATION

Marine Biology Undergraduate Program 2005-2008

University of North Carolina at Wilmington, Wilmington, NC

High School Diploma Graduated 2005

Raleigh Charter High School, Raleigh, NC

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