Beata kentros resume

BEATA KENTROS

**** *. ****

CHICAGO,IL.*****

PHONE # 847-***-****

E-MAIL: ************@*****.***

OBJECTIVE

Provide managerial responsibility in a retail store and/or area/district consistent with the short and long term interests of the company, its Team Members and customers. Consistently ensure the entire store staff is providing the highest level of service. Responsible for all team member training, coaching and development, including all other human resources and payroll related functions at the store level. Achieve budgeted revenue goals, shrink percent and monitor expenses. A high level of intellect, discretion, and creativity is necessary to maximize Store results.

QUALIFICATIONS

Leadership, Training and Staff Development

• Through manpower and succession planning, developed a pool of potential management Team Members for future openings to meet long range company objectives.

• Maintained Team Members morale by recognizing outstanding performance and service.

• Motivated and developed staff in order to encourage their professional development.

• Oversaw and evaluate new hire training for all new Team Members.

• Provided an “open door” policy where Team Members are free to express their concerns and feelings without fear of retribution or ill will.

Operations

• Ensured compliance with all audit policies.

• Maintained all store mechanical systems and report any malfunctions to the Store Maintenance and Repairs department so that systems can be fixed in a timely manner.

• Maintained an efficient ordering system to ensure that all necessary store supplies are available as needed.

• Responsible for store opening and closing procedures including: counting register and safe funds, completing bank deposits, opening/closing registers and securing all store assets. Store Planning

• Followed payroll matrix to reach payroll goals by preparing the labor schedule in a timely manner to ensure that the store goals will be met through appropriate planning and organization of staff.

• Kept overtime expenses as close to zero as possible.

Merchandising/Marketing

• Executed all merchandising guidelines.

• Maintained a clean, professional working environment in accordance with merchandise presentation standards.

Inventory

• Managed the required annual physical inventories by overseeing the inventory process in your store.

• Follow all policies specific to inventory control: paperwork flow, over/short logs, markdowns, merchandise transfers and all related inventory matters.

• Ensure damaged and defective goods are processed in a timely and accurate manner.

Customer Service

• Instill in Team Members the meaning and importance of customer service as outlined in the company mission statement. Empower staff to appropriately “use their best judgment” in all customer service matters.

• Ensured that the store provides customer service that exceeds customer expectations.

• Be personally available to all customers to communicate and identify their needs and address their questions and concerns.

• Ensured sales floor is adequately zoned, and that all associates are being productive.

Loss Prevention

• Protected company assets through promoting awareness of Loss Prevention.

• Enforced all Loss Prevention policies, including Team Members bag check and shoplifting controls.

• Be aware of and communicate potential company losses to the Loss Prevention Department.

Human Resources

• Managed and supervised staff consisting of several sales associates, assistant managers and trainees. Provide motivation and demonstrate leadership to improve customer satisfaction and sales performance.

• Motivated Team Members so that each Team Members contributes to the productivity of the store.

• Delegated work load fairly and effectively.

• Responsible for all store recruiting and placement by maintaining a constant network of potential Team Members.

• In consultation with the Store Manager, recommending the promotion or termination of store personnel.

Communication

• Maintained excellent communication with corporate office and District Manager via conference calls, corporate visits, etc.

• Maintained open and positive relations with staff and peers.

• Prepared to discuss customer and merchandise feedback upon request.

• Ensured company policy and procedures are communicated in a positive and timely manner and adhered to accordingly.

Legal Compliance

• Ensured that the store is in complete compliance with all employment, State and Federal laws, including but not limited to wage and hour, human rights and equal employment opportunities.

• Maintained safe working conditions for Team Members and customers. Resolve safety concerns quickly.

WORK HISTORY

2006-Present * Associate Manager, Loehmann's, Morton Grove, IL

see Qualifications 2005-2006

2005-2006 * Front-end Manager, Produce World, Norridge/Morton Grove,IL

2004-2005 · Executive Assistant, Sunburst Seafood, Inc. Chicago, IL

· Co-owner, Sunburst Seafood Wholesale Depot-Retail Store

Successfully organize all phases of operation. Purchasing, supervision and knowledge of inventory; cash handling; bookkeeping; advertising; hiring, training and managing employees; taking purchase orders, handling billing and accounting.

Co-owner of wholesale seafood distribution company. Business grew to numerous accounts in which responsibilities included: * Establishing accounts and maintaining good client relations

* Taking purchase orders,billing and collecting on accounts, buying goods both locally and nationally.

* Attended International Seafood Conventions to source suppliers and

evaluate new products based on price, quality and availability

*Traveling to various states numerous times to visit suppliers plant and

distributing center

* Visited shrimpers in Louisiana and Texas to examine shrimp boats, quality of shrimp, negotiate price and production capabilities

* Annually sold over 200,000 lbs. of shrimp alone

2002-2004 · Office manager and Cashier, Farmer’s Best International Market. Niles, IL

Working on the cash register; promoted to cashiers supervisor (balance registers every day, customer service); promoted to office manager (bookkeeping, handling accounts payable, in charge of taking inventory and placing orders for grocery department)

1997-2001 · Promotions Sati/ Nata. Gdansk, Poland

Promoting and selling product in retail stores while going through school. Face-to-face sales.

EDUCATION: 1997-2001 - 10th High School, Poland. Graduated in 2001

LANGUAGES: FLUENT IN POLISH AND ENGLISH

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