Customer Service Front Desk

ANDREA MCLEAN

**** ******** ******

Brooklyn, NY 11203

Cell: 917-***-****

E-mail: **********@***.***

OBJECTIVE

A diversified, front-desk public-contact position utilizing superior customer service, office support, and clerical/administrative skills to benefit a progressive organization in the hospitality industry, and grow within the organization.

PROFESSIONAL PROFILE

* Competent, resourceful and reliable front desk professional with extensive exposure to public and customer service requirements, always attentive to the importance of maintaining excellent customer satisfaction.

* Charismatic personality enhanced by good humor and patience.

* Articulate and personable verbal communicator with tactful telephone etiquette.

* Persuasive, diplomatic interpersonal skills with sensitivity to diversity and well developed awareness of a wide range of cultures, personalities and social sectors.

* Motivated and self-reliant, work efficiently on own initiative in solo or team settings with minimal supervision; work well in demanding environments despite sudden urgencies and changes of priorities.

* Industrious and enthusiastic; welcome challenge and added responsibility; willingly help coworkers without being asked.

* Embrace team cooperation; efficient when working independently or collaboratively, with minimal supervision.

* Highly organized with excellent time management, prioritizing and multitasking skills.

* Reservation Aid Certificate.

* Familiar with operation of GTE multi-line switchboard.

* Proficient in MS Word, Excel and PowerPoint.

EXPERIENCE

Snelling Staffing Agency New York, NY

Various Temporary Receptionist/Clerical Assignments 3/07-Present

* Operate different multi-line telephone systems to answer, screen and forward call traffic accordingly.

* Greet clients at front desk and facilitate purpose of their visit.

* Assist clients with mail shipments and handle office mail, faxing, scanning and copying.

Salvation Army New York, NY

Reservation Sales Agent - Ten-Eyck Residence 7/95-3/07

* Met and welcomed guests, providing affable customer service in assisting them with the checking in/out process.

* Collaborated with administrators and supervisors regarding applicant eligibility and acceptance for residency, including background and reference check.

* Maintained a daily log of residents' occupancy, pending departure and room availability.

* Inspected rooms and ensured that the residents signed off on room inventory inspection sheets, and checked guests in/out, and monitored guest reservations.

* Collected rent from incoming residents and disbursed security deposit refunds to departing residents.

Front Desk Agent - Anthony Residence 4/89-7/95

* Utilized telephone switchboard to manage call traffic including providing general information, screening/routing specific calls, recording detailed messages, and scheduling appointments.

* Operated office equipment such as copiers, scanners, facsimile machine, voice mail systems and personal computers.

* Opened, sorted and routed incoming mail; collected and posted outgoing mail.

* Answered or escalated correspondence.

* Collected rent from incoming residents.

EDUCATION

Brooklyn Educational Opportunity Center - Brooklyn, NY General Equivalency Diploma

References available upon request.

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