Customer Service Quality Assurance
Resume:
Mr. Tonni D. Fewell
**** ** ***** ***** **** B Lee’s Summit, Missouri 64086
816-***-**** (Cell) 816-***-**** (Home) *********@*****.*** (Email)
OBJECTIVE
Dedicated professional candidate seeking a full-time position offering significant experience in order to add value to operations.
EDUCATIONAL BACKGROUND
High School Diploma
Warrensburg High School – Warrensburg, Mo May 20, 2000
Bachelor of Science in Business Administration-Some College Coursework Completed
University of Central Missouri (UCM) 2002, 2004, 2007- 2008, 2009
Minor: Communications-91.0 Credits-2.75 GPA
PROFESSIONAL WORK EXPERIENCE
G4S Secure Solutions USA 10/2009-Present
Site Security Administrator-GE Transportation-ICS, Warrensburg, MO/Grain Valley, Mo
Duties: First point of contact for client facility to control access through the admittance process,
Welcomes on-site visitors, determines nature of business, announces visitors to appropriate
Personnel, Observes and reports incidents or suspicious activity to client representatives,
Prepares and updates logs and reports as required for site, writes and /or types reports and
Enters information in a computer using standard grammar, inspects security control and takes
Action as required, Provides administrative support such as answering telephones, Data entry
Delivering mail, flowers and messages to employees. Responsible for Ergonomics inventory control,
Coordinates Service Requests and Conference Calls with GE management and contractors.
Maintains/updates ADT Alarm Log, Records ADT Monthly Fire alarm inspections, Responsible for updating/administering new GE security policies/rules. Performs other duties as needed.
Toys R US-Distribution Center 6/2009-9/2009
Production Processing Clerk (Temporary Contract) – Lee Summit, MO 64015
Duties: Processed product orders through Inventory System, Accurately labeled, shipped
Merchandise on conveyor line, Handled the unloading of incoming cartons of merchandise.
Quality Inspection-all merchandise on conveyor line, attention to detail, completed production quotas
As scheduled for weekly production orders, etc. Submitted nonconforming product and rejected product or material for review and disposition and ensure follow up and correction action implementation.
Enersys Energy Products, Inc. 11/2005-5/2007
Encapsulator Machine Operator/OCV Cell Test/Direct Ship Clerk - Warrensburg, MO 64093
Duties: Operated automated machinery, Created positive/negative cell packs for lead sealed batteries Inventory Control, Loading & Shipping, Inspected outgoing product for any defects- Quality Control, Product Assembly, Submitted nonconforming product and rejected product or material for review and disposition and ensure follow up and correction action implementation, Attended department improvement projects and assignments .Training of new hires, & assisted management with other daily duties, Cross-trained in different departments for various assignments/duties, Cell pack Fixture Loading
Assembly line, Production, preventative maintenance, etc. Direct Ship, product labeling,
Order picking, performed automated/basic set ups and changeovers, Performed pre-production
Specifications verification, etc., Inspected parts on assembly line to ensure accuracy, Completed production quotas, rework, assembly, quality assurance, battery cell testing, automation,
Responsible for other related work as assigned.
WIS International 6/2000-8/2002
Inventory Control Auditor– Mission, KS 66202
Duties: Audited retail inventory for a variety of stores, such as Walgreen’s,
Osco, Home Depot, Lowe’s, Jo-Ann Fabric etc. Cycle Counts, Utilized 10-Key Audit machine extensively.
Rival Manufacturing Summer 1999
Manufacturing Associate (Assembly Line)-Warrensburg, Mo 64093
Duties- Accurately received and stamped ink labels on merchandise on conveyor line. Organized, Stacked, Palletized product.
* Any breaks in work history are due attending college courses full-time. `
TECHNICAL SKILLS & ATTRIBUTES
• Received above average results from current supervisor during recent annual job performance evaluation
• College educated, Related coursework (Economics, Public Relations, Human Resource Management)
• Consistently met production quotas working within a manufacturing setting
• Excellent administrative abilities, ( Data Entry, Multitasking, Answering phones, Customer Service, Presentation skills)
• PC skills (MS Word, MS Excel, MS Outlook, WebEx, PowerPoint) 45-55 wpm & 10-key audit proficient
• Accurate Inventory Control Auditing/Management skills
• The ability to self-motivate, lead teams, succeed in a fast-paced & challenging environment
• Stable work history
• Results driven
• Prior Inventory Audit Control experience
• Manufacturing/Production experience
• Ability to work in a team oriented, service environment
• Able to lift minimum of 25-50lbs. or more
• Able to meet critical deadlines
• Strong communication, listening and problem solving skills, Team player
• Regulatory compliance and documentation (meeting requirements, protocols, & procedures)
• Responsible for other duties as needed
PROFESSIONAL REFERENCES:
J.J. Gold (Mentor)
U.S. Marine Corps. Gunnery Sergeant, New Orleans, LA/Washington D.C.
Jessica Miller
Student, Lee’s Summit, MO (Former Co-Worker)
Diane Estes
Machine Operator, Enersys Energy Products Inc. Emma, Mo (Former Co-Worker)
Marco Rizzo (Former Co-Worker)
EH&S Manager, BP Oil and Gas, Houston, TX
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