Gandalf B. Clarke

OBJECTIVE: To obtain a full-time position in the Information Technology field that will allow me to utilize my computer repair and problem solving skills. I am interested in learning more about information technology and in obtaining further certifications.

SPECIAL SKILLS:

Certifications:

CompTia A+ Certification

Dell Certified System Expert DMS (NON_DSP) Client Softskills Certification

Skills: Computer Hardware and Software Repair, Breakfix, Custom Computer Build, Data Migration, Imaging, Timely Deployments, Tempest Systems, KVM Switches, Cisco Switches, Laptops and Portables, Networking, POS Repair, Technical Support.

Computer Programs and Operating Systems: Microsoft Office (Word, Excel, Powerpoint, Publisher, Outlook), Windows 2000, Windows XP, Windows Vista, Windows 7, Track-IT, Quickbooks, ACT! Vantive, Peoplesoft, USMT, Remote Desktop, SCCM Client, Remedy, Heat, Active Directory, Driver Genius, Norton Ghost, Windows Easy File Transfer.

EDUCATION:

Frederick Community College Frederick, MD 2010-present

Associates Degree: Information Technology; Deans List

Seven courses remaining until graduation. Courses taken include: Networking Fundamentals, Security Fundamentals, Human Relations, CISSP, and Open Operating Systems: Linux.

ITT Technical Institute Owings Mills, MD 2007-2009

Personal Computer Repair and Diagnostics

RETS/TESST Technical Institute Catonsville, MD 1998-1999

Digital Electronics, Robotics, and Micro Computers.

A.S: Electronics.

WORK EXPERIENCE:

Bechtel Frederick, MD 7/2012-8/2012

Temporary IT Technician

• Tier 2 Helpdesk/Customer service.

• Deployment of Windows 7 64 Bit HP Desktops

• Deployment of Windows 7 64 Bit HP, IBM and Dell Laptops.

• User profile migration to Windows 7 64 bit Systems.

• Used remote desktop to assist customers with Profile Backup for Migration to new systems.

• Used Windows Easy File Transfer in advanced mode for detailed file transfer

• Used ticket tracking system Heat.

Lockheed Martin Gaithersburg, MD 2/2012-4/2012

Temporary IT Technician

• Tier 2 Helpdesk/Customer service.

• Diagnostics and repair of Dell Desktops and HP Laptops.

• User profile migration to Windows 7 64 bit.

• Used remote desktop to assist customers with software installation using optional software tool.

• Used ticket tracking system Remedy.

Repair/Helpdesk/Consultant to various small businesses in MD. Frederick, MD 2008-2011

• On site computer repair, troubleshooting, and virus removal.

• Built custom computers/Configured and upgraded hardware and software.

• Installed and configured Windows XP, Vista, 7, Microsoft Office 2003, 2007 and 2010.

• User profile migration to Windows 7 64 bit, Windows Vista 64 bit, Windows XP 32 Bit.

• Supported LAN by setting up and troubleshooting personal and small office networks.

• Consulted with business clients on Computer and electronic related issues and purchases.

Peak Systems Various areas of MD, PA, VA. Company Located in NY, NY 2009-2010

Temporary IT Professional

• Installed and uninstalled HP and Dell Workstations throughout MD, VA and PA.

• Imaged HP and Dell workstations for new hires at various Citibank locations.

• Data migration and timely deployments for Dell Computers.

TAC Worldwide/Aerotek Columbia, MD 2006-2008

Computer Test/Repair Technician

Various Temporary Positions in Columbia and Frederick Maryland.

• Configured and upgraded company workstations for a hardware refresh.

• Implemented new software and hardware needed for company growth.

• Installed and configured Lotus Notes. Replaced company computers with newly built ones. Upgraded Ram when necessary.

• Tested HP Workstations and Compaq Servers for Government usage. Troubleshot and Repaired HP Workstations and Compaq Servers.

• Tested and configured switches, such as KVM, Fiber, and Cisco.

• Responsible for installation of Windows based operating systems, including Windows 98, 2000, and XP.

• Loaded and tested software for Windows based operating systems. Installed and troubleshot hardware of laptops, printers, cameras, and other various computer-related peripherals.

Unitec Electronics Elkridge, MD 2004-2006

Technical Support & Repair

• Responsible for helpdesk support for Car Wash Entry Systems

• Managed the coordination of over 100 ticket items and customer returns

• (RMAs) using the Track-It ticketing system. Routinely performed testing of Point of Sale (POS) computer systems equipment, sometimes with the use of RF equipment.

• Repaired system circuit boards. Aided in quality control for system circuit boards.

Absolute Quality/E4E Hunt Valley, MD 2003-2004

Technical Support Agent specializing in iPod for Apple Customers

• Provided telephone support to Apple Laptop/iPod clients.

• Provided superior service.

• Used call tracking systems, including Vantive and PeopleSoft.

• Used Apropos for time management.

Universal Security Instruments Owings Mills, MD 2000-2003

Test Technician

• Performed sound and sensitivity tests for Smoke and CO Alarms.

• Measured voltage, traced circuits, soldered.

• Used excel to keep track of Mic and Micro Amp readings for smoke build up.

• Helped to design new Smoke and CO alarms.

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