Customer Service Assistant

PATRICK W. RAYFORD

*** **** ********* *****, # *** • CHICAGO, ILLINOIS 60657-2901 • PHONE 773-***-****

EMAIL: **************@*****.***

PROFILE

Administrative support professional experienced in working at fast-paced environments demanding strong organizational and interpersonal skills.

Confident and poised in interactions with individuals at all levels and committed to superior customer service.

Diligent, detail-oriented and resourceful in completing projects within time and budget constraints; able to multi-task effectively.

EXPERIENCE

06/2004 – 02/2012 Equity Group Investments, LLC Chicago, IL

Office Services Coordinator

Pick-up and deliver incoming mail and packages; process outgoing mail and express packages.

Lift large bundles of mail, overnight packages and shipments of paper.

Handle time sensitive material like confidential, urgent packages.

Assist in small and large office moves.

Relieve receptionist in absence, lunches and breaks.

Maintain copiers and equipment.

Fill pop and juice machines.

Distribute paper to all copy stations, fax machines and printers.

Prepare name plates and office set-ups for new employees.

Responsible for replacing empty toner cartridges for printers and ensuring stock is available.

Make bank deposits for multiple companies.

Perform personal errands for the chairman (Sam Zell) of the company.

11/2003 – 06/2004 Equity Residential Properties Trust Chicago, IL

Administrative Assistant, Strategic Business Development Department

Followed up with property managers re: vendor services.

Kept an open flow of communication with our vendors: GE, Sears, Whirlpool, Home Depot, Office Max.

Kept in touch with our properties when our vendors were not being paid.

Ordered office supplies.

Produced a monthly report for the services that my department provides: Telephone and cable, waste management,

electric and gas, water, laundry and vending machines.

09/2000 – 11/2003 Equity Residential Properties Trust Chicago, IL

Office Services Assistant/Copy Center Operator

Delivered incoming mail and packages; processed outgoing mail and express packages.

Assisted in small and large office moves.

Relieved receptionist in absence, lunches and breaks.

Filled pop and juice machines.

Distributed paper to all copy stations, fax machines and printers.

Prepared name plates and office set-ups for new employees.

Responsible for replacing empty toner cartridges for printers and ensuring stock is available.

Made bank deposits for multiple companies.

Performed other duties as assigned.

PATRICK W. RAYFORD

525 WEST HAWTHORNE PLACE, # 208 • CHICAGO, ILLINOIS 60657-2901 • PHONE 773-***-****

EMAIL: **************@*****.***

09/1994 – 06/2000 Equity Athletic Club Chicago, IL

Front Desk Attendant

Greeted members to and from club.

Demonstrated use of equipment to members.

Encouraged new members into participating in to club activities.

Helped increase club membership.

01/1995 - 06/1999 Equity Group Investments, LLC Chicago, IL

Resource Coordinator, EGI Consulting Services, Inc.

Internet Research, upon request of client – news article searches, public filings and analyst reports

Resource Center/external library research to answer specific research questions posed by consultants

Ran D&B/Equifax reports upon client’s request.

Weekly production of reports (The REIT Focus, Reattach, Real Estate Finance & Investment News)

Maintained a log of incoming reports into Resource Center Catalog Database.

Maintained inventory of office supplies.

Monthly review of expiring subscriptions, including walk-thru resource center.

Processed invoices that relate to department functions.

Performed preliminary collections procedure by phone calls or e-mails once per quarter.

Assisted in production of client marketing packages.

Scanned and formatted reports to be posted on client intranet.

04/1994 – 01/1995 Equity Group Investments, LLC Chicago, IL

Accounting Assistant, Equity Asset Management, Inc.

Responsible for clerical support within EAM financial Services and Corporate Departments, including

data entry, filing and copying.

Prepared check deposits, entered accounts payable data for Corporate Accounting, and organized dead storage.

11/1992 – 04/1994 Equity Group Investments, LLC Chicago, IL

Accounting Assistant, EGI Corporate Accounting

Responsible for processing weekly check run totaling approximately 400 checks per week.

Processed all bank deposits for a variety of entities. Input journal entries related to bank deposits.

Maintained all accounts payable files, current and historical.

04/1991 – 011/1992 Equity Group Investments, LLC Chicago, IL

Accounting/MIS Assistant, Equity Property Development Company, Inc.

Successfully managed property leasing files for 32 regional malls and 19 strip centers. Updated sales reports on Micro

Vax System and input various data on separate general ledger systems.

10/1989 – 04/1991 Equity Group Investments, LLC Chicago, IL

Traffic Coordinator, Office Services Department

Controlled shipping operations of the Office Services Department. Responsibilities included inventory control of

the Corporate Supply Center.

COMPUTER SKILLS

Working knowledge of Microsoft Office

Familiar with UPS Worldwide, Federal Express and competent in the operation of a postage machine (Neopost IJ 80/90

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate