Customer Service Security
Resume:
Aaron York 210-***-****
San Antonio, TX
Education and Training
ITT Technical Institute, Tempe AZ May 2009
Bachelor of Science in Information Systems Security
Internetworking Infrastructure and Operation, Security Architectures, Risk Management, Intrusion Detection, Firewalls, Hacker Techniques, Incident Handling, Internet Security, Security Policy, Security Auditing, Role-based Security, System Forensics, Securing Windows, Legal Issues
ITT Technical Institute, San Antonio TX May 2006
Associate of Applied Science in IT/Computer Network Systems
Linux Network Systems Administration, Network Standards and Protocols, Microsoft Network Operating System, WAN Technology and Application, Structured Cabling,TCP/IP, DNS, DHCP,MS Office products,configuration of PC equipment and peripherals
Employment History
J.I.S.D Candlewood Elem., San Antonio TX 05/2010 to Present
Technical Aide
In general, performs basic/intermediate computer skills and assist with instructional functions. Duties included: Assisting teachers and students in use of computers, printers, and instructional software; perform troubleshooting and arrange maintenance and repair; preparation of instructional materials for technology.
Home Depot Technology Center, Austin TX 05/2009 to 05/2010
Technical Representative Tier 1
Monitor, maintain, and support end-user hardware and software applications. This may include evaluating new systems during the pre-implementation phases, supporting the customers, resolving user problems, and training the end-users and teammates.
Iron Mountain, Gilbert AZ 2/2008 to 5/2009
Tape Librarian/Courier
Duties included security handling of facility, back-up tape sorting, auditing, cataloguing, transport, following security protocols, customer service, managerial duties. Proficient with OPIS (business management), SecureBase.
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