Systems Administrator

Everton Pingue

**** ******** ** *** ****

Orlando, FL 32808

Phone: 850-***-****

*******.******@*****.***

Tier 3 Systems Administrator:

Skilled Systems Administrator with 4+ years of experience, providing PC and Client/Server tech support for small/medium/large sized businesses and DOD facilities. Experience diagnosing, troubleshooting and resolving client issues with hardware and software maintenance, installations and upgrades. Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff. Experience using Active Directory. Experience with logging trouble tickets using Siebel/Support Web. Experience as PKI trusted agent. Solaris Operating System (SUN Microsystems)/Unix experience.

Summary of Qualifications:

• Top Secret SCI Clearance (Active)

• 4+ Years Information Technology experience.

• CompTIA Security + certification, 2011

• Associate’s Degree in Computer Science

Professional Experience:

April 2008 to Present –

United States Navy (IT) Information Systems Technician

Defense Intelligence Agency

Washington, DC

• Performed desktop support for over 1000+ employees in the Defense Intelligence Agency both in person and via telephone.

• Trouble shot network connectivity, network printing and user access issues over four different networks.

• Planned, developed, and led interactive skill-building software training classes for clients and personnel.

• Performed various workstation installs and upgrades

• Played a key role in ensuring a proficient workforce and significantly reducing system downtime.

• Built and maintained computer systems and performed memory upgrades.

• Logged user service requests using Siebel/Support Web

• Experienced troubleshooting CAC certificates and PKI certificates.

• Experience using Active Directory

Technical Expertise:

Operating Systems / Mainframes

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP

Software / Tools

Microsoft Office Suite 2007/2003/2000 (including MS Publisher and MS Access)

Symantec Ghost, Symantec PC Anywhere, Mcafee Antivirus, Adobe Acrobat etc

Education:

University of Maryland – University College

Adelphi, Maryland

Associate’s degree in Computer Studies

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