Customer Service, Service Tech, Quality Control, High School Diploma

• Summary

Installation Tech III with two years and nine months experience. Service Tech II

for one year and two months. I am able to find root cause interruptions for Video, Data,

and VOIP services. I am also able to perform any Install.

• Skills

Extensive experience with the tools necessary to accomplish the every day task

performed in my line of duty, I also take consideration in quality control of every job I

encounter. Dependable and independent worker, with my thrive to push my work ability.

I take pride in my work and complete the jobs at one hundred and ten percent

every time.

• Accomplishments

Installed wiring and electrical appliances for residence. I have learned how to

install and troubleshoot Phone service and phone lines. Picked up on how to read signal

and data levels, built up a bigger work load. With my experience in this field I have been

able to work on customer service skills.

• Experience

Installation / Service Tech

November 2008 to October 2012

Time Warner Cable- Dallas, Texas

Responsible for wide variety of duties including, customer service, finding root

cause, installing and repairing lines, Co-ax, CAT 3, and CAT 5, Meeting time frames,

Installing lines and Equipment, Help train new hires, providing help to other employees

when needed.

• Education

Poteet High School, 2008

Mesquite, Texas, United States

High School Diploma

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