Manager Customer Service

Ciel Grove Patenaude, MA

**** ***** ******, ********, ** 94705 p: 415-***-**** e: **********@*******.***

Education:

January 2009-May 2011 California Institute of Integral Studies, San Francisco, CA

- Graduated with a Masters of Arts degree in Integrative Health Studies. Program focus was on developing wellness programs and health care that integrates modalities of healing from around the world and throughout medical history, alongside that which is currently used within conventional medical care. Certification within the program included Wellness and Lifestyle Coach training.

September - December 2009 Semperviva Yoga, Vancouver BC

- Completed a 200-hour certified Yoga Instructor course, focusing primarily on the practice of Hatha, Yin, and Kundalini Yoga.

September 1999-May 2005 University of Victoria, Victoria BC

- Obtained a Bachelor of Science degree in Biology. Attended first year of University on full scholarship based on academic achievement in High School.

Employment:

September 2011-Present Pharmaca Integrative Pharmacy, Oakland, CA

-Currently employed as a Wellness Practitioner fulltime, working with customers and private clients to better their life experience during times of illness and imbalance. Proficiency with supplements and nutrition required, as well as excellent communication and counseling abilities.

June-September 2011 Dechen Chöling Meditation Center, Limoges, France

- Completed a volunteer internship position at a Shambhala meditation center in south central France. While responsibilities ranged from food preparation and garden maintenance, permanent position was as the Assistant Financial Officer of the main office, and as assistant to the Fundraising Director. The center welcomes participants from all over the world, welcoming more than 500 individuals during the summer months for various programs in mindfulness and meditation.

Sept. 2007- Dec. 2008 Semperviva Yoga and Supplements, Vancouver BC

- Held Store Manager position, responsible for ordering and stock levels of all store merchandise, customer education within the realm of natural heath and healing, market appraisal, and budget maintenance. The store was the hub for a group of yoga studios within the city, so much of daily routine also centered around customer service and attention to yoga practitioners. Interaction was constant with the Integrative Clinic next door regarding their practices and co-marketing opportunities, and I was able to gain significant exposure to the realms of Traditional Chinese Medicine, Ayurveda and Naturopathy through the guidance of their practitioners. Coached individual clients through chronic and acute illnesses.

Prior to 2007: Grandparent Games.com, Animator

-Hired as a freelance animator for an online games site, responsible for designing and fabricating educational and entertaining children’s animation using Adobe Flash.

MAC Cosmetics, Makeup Artist

-Employed for a year and a half before beginning freelance work, working mostly in weddings, fashion and some television. Maintained clientele and marketed myself independently for two years following employment at MAC.

Boardwalk Management, Landscaping Manager

-Responsible for installation and maintenance of flower gardens for roughly 15 individual rental community properties.

Temple Restaurant, Bar Manager

-Duties included inventory and menu development/management, print marketing for the bar, and hosting large parties for weddings, film wrap parties and celebrations. Bartending encouraged awareness and social skills with regards to interactions with a spectrum of different people. Temple was named one of the ten best new Canadian Restaurants while I was employed.

Accomplishments and Additional Education/Experience:

- 14 years of classical piano training

-Vocal experience and training (choral and individual) for over 20 years.

-Trained in Jazz saxophone, taught for two years

-Certified Crisis Line Interventionist, capable of assisting those experiencing thoughts of suicide or mental unrest (Volunteer position)

-Accomplished freelance makeup artist and painter

-Awarded Fourth at the International Science and Engineering Fair in Physics for Team Canada.

-Graphic design for British Columbia Science Foundation.

-Volunteer experience has included Science Mentorship for elementary-aged children, Crisis Line placement, and Land Conservancy Advocacy (Environmental protection organization in Western Canada).

-Published article in April 2010 issue of Howl Magazine.

-Typing speed of roughly 75 wpm.

-Excellent graphic designer and artist in all forms, including photography, oil painting, acrylic, jewelry design, and sculpture.

-Fastidious assistant and home/office organizer.

References:

Gloria Latham Dr. Meg Jordan Dr. Jim Sacamano

Owner, Semperviva Professor, CIIS Meditation Instructor

602-***-**** 415-***-**** 250-***-****

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