Customer Service Technician

Dane K Holt***** coit rd. Cleveland, Ohio ***** 216-***-**** Email: ***********@*****.***

POSITION DESIRED: ENTRY LEVEL ELECTRONICS/ELECTRICAL ENGINEERING .

EDUCATION

*/****-*/**** ****** & STRATTON COLLEGE, Cleveland, Ohio

• Bachelors of Science Electronic Engineering Technology.

• GPA 3.25

8/1996-8/1998 BRYANT & STRATTON COLLEGE, Cleveland, Ohio

• Associates of Applied Science in Electronics Technology.

QUALIFICATIONS SUMMARY

• Working knowledge of analog & digital technologies, frequent uses of Mat lab/Simulink analysis.

• Understanding essential elements of Electrical Machines Drives & Power Systems.

• Strong problem solving skills in team environments and excellent customer base communications.

• Implementing Embedded Systems Design, C++ for Object-oriented Programming. Self-starting capabilities in analyzing, supporting electronic/electrical engineering principals. Skills included:

• Advanced Digital and Analog Analysis

• Mat lab for Engineering

• Embedded Industrial Systems

• Technical Mathematics w/Calculus

• Digital design CPLD Applications and

VHDL

• Control Circuit Stability

• Interpersonal & Group Dynamics

• Calculus for Signal Systems

• Probability & Engineering Reliability

• Electronics Instrumentation & Interface

• Management Principles

• Marketing & Sales

• Financial Analysis

• Transform Circuit Analysis for

Engineering Technology

EXPERIENCE

BOW N ARROW DELI MANAGER/OWNER 4/04 to 6/09

ELECTRONIC/PC/OFFICE EQUIPMENT SUPPORT : XEROX CONNECT 1/03 to 9/04

ELECTRONIC TECHNICIAN

• Diagnosed, repaired / replaced to component level for office equipment.

• On-site repair on printers & copiers, fuser, PC’s, Power back-up units.

• Diagnosed repair/ replace power supply, switches, instrument panels.

• Evaluated logic circuits and sensors, 3com Cards.

• Diagnosed hardware/software compatibility issues.

CUSTOMER SERVICE & SUPPORT TEK SYSTEMS: SEWER DISTRICT 5/00 to 6/02

ELECTRONIC/PC TECHNICIAN (TEMP CONTRACT)

• Logged, diagnosed equipment failures and scheduled repair requests.

• Communicated with Technical Support checking warranty status of equipment and curiously updating customers of approximate time of repair or replacements.

• Trained University Hospital Staff of easy preventative maintenance techniques and correct usage of office equipment, minimizing down time and company costs.

SUPERVISOR/CO-ORDINATOR Tek Systems: Nasa Glen Research 3/98 to 9/99

ELECTRONIC TECHNICIAN (TEMP CONTRACT)

• Deployed and organized six teams of Technicians at NASA GLEN RESEARCH facility as a part of a Roll-out initiative for Allied Signal setting up several hundred PC’s.

• Received NASA Letter of Recommendation for outstanding technical abilities as well as organization of resources, assuring projects timely and seamless completion.

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