Administrative/Customer Service

Melissa Richards

***** ****** *****  Lusby, MD *0657 410-***-****  301-***-****

Objective: Seeking an Administrative Assistant position utilizing my skills and 16+ years work experience.

Highlights:  Well-organized and efficient.

 Quickly learn procedures and methods.

 Demonstrated ability to work effectively with clients.

 Computer literate - can quickly learn new software.

 Capable of handling multiple projects concurrently.

 Exercise initiative, achievement and independent judgment.

Experience: Cantwell Cleary Co., Inc. Landover, MD

Customer Service Rep April 2000 - August 2008

 Reports included sales, backorder listings, and cancelled orders.

 Compiled and maintained records of business transactions and office activities.

 Recorded orders for merchandise and service.

 Resolved complaints.

 Operated office machines such as typewriter, adding, calculating and duplicating machines.

 Operated computer terminal to input and retrieve data.

J & J Towing Company Lothian, MD

Dispatcher August 1999 - April 2000

 Dispatched tow truck or service truck to stranded vehicle.

 Answered telephone and obtained and recorded on road service card information such as location of disabled vehicle and nature of vehicle malfunction.

 Located site of stranded vehicle, using maps.

 Maintained files of road service cards.

Bowie Race Course Training Center Bowie, MD

Administrative Assistant July 1992 - July 1999

 Aided executive in staff capacity by coordinating office services.

 Reports included time-and-attendance records, terminations, new hires, transfers.

 Reviewed and answered correspondence.

 Restructured and improved purchasing department for 3 race tracks.

Education: MD Department of Education Southern MD Higher Learning

GED 2008

References: Available upon request

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