Service Customer

Donah Nouo Glawdys Fely

**** ****** ***** ******* ****#411

Hyattsville, MD 20782

Tel: 240-***-****.

Email: **********@*****.**

Objective:

To obtain a position as a customer care representative, a position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.

Experience:

Concierge at the Roof 201 North State St. Chicago, IL 60601 (2009-2010)

• My duties included greeting guests at the front desk with a friendly and pleasant demeanor.

• To provide customers service. Answer guest inquiries about the city and local events and attractions.

• Handle special requests from guests.

• Make reservations for guests to eat at area restaurants, procure tickets for guests to attend to cultural and artistic performances, or to book sightseeing tours.

• Also, interact with personnel from other departments within the hotel.

Concierge Hilton O’Hare Inter. Airport, Chicago IL 60666 (2007-2009)

• I was responsible for answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff.

• I had the responsibility to assume a security guard function with the company.

•

Housekeeping Supervisor at the Intercontinental Okoume Palace Hotel, Libreville Gabon (2003-2005)

• My duties consisted to assign duties to workers and inspect work for conformance to prescribed standards of cleanliness.

• To investigates complaints regarding housekeeping service and equipment, and takes corrective action. To obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• To coordinates work activities among departments. To conducts orientation training and in-service training to explain policies, work procedures.

Education:

- Bachelor in science in Public Health Care Management (UDC , 2013)

- Associate degrees in Art , concentration Biology (HWC, 2010)

Skills:

- Adjusting actions in relation to others' actions.

- Motivating, developing, and directing people as they work, identifying the best people for the job.

- Talking to others to convey information effectively.

- Teaching others how to do something.

- Considering the relative costs and benefits of potential actions to choose the most appropriate one.

- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

- Communicating effectively in writing in (French and English) as appropriate for the needs of the audience.

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