Engineer Customer Service

JOGENDRA J. PATEL(Joe)

Fremont, California *****

C 510-***-**** ***********@*****.***

http://www.linkedin.com/in/joepatel

Objective: Failure analysis Engineer

SUMMARY

A hardworking and highly knowledgeable engineer with extensive experience in all the facets of semiconductor processing, testing, failure analysis, technical writing, quality, equipment management, customer service, scheduling. Works cross-functionally with colleagues in order to address situations, develop new procedures, increasing productivity. An attentive problem solver who consistently meets goals and provides the foundation for corporate growth.

EDUCATION NORTHWESTERN POLYTECHNIC UNIVERSITY, Fremont, California

M.S., Electrical Engineering

TECHNICAL SKILLS

Equipment: Decapsulator, plasma/chemical etchers, liquid crystal, curve tracer, wavelength laser, test circuit for analysis on bench, emission microscope, submicron prober.

Programs: Microsoft Office Suite.

EXPERIENCE

FAIRCHILD SEMICONDUCTOR INC. San Jose, California

Failure Analysis Engineer 2000-2009

Verified customer return units/parts on automatic test equipment (ATE) bench. Submitted parts to failure analysis (FA) lab for further verification. Created and wrote 8D reports for customers in timely and professional manner.

Processed reliability/internal failure units and proceeded for FA lab.

Held responsibility for electrical verification and characterization of IC failures using ATE, bench test equipment as well as knowledge of customer applications.

Performed in-depth, hands-on IC failure analysis to root cause using non-destructive and destructive techniques, including decapping, liquid crystal, deprocessing, as well as delayering up to silicon level.

Providing the root cause information for the design, fabrication, test, and assembly to drive corrective action and process improvement.

Recommended corrective action in the multiple groups such as analog/digital and mixed signal products in process technologies, including Bipolar, CMOS, BiCMOS, as well as packages including PDIP, SOIC, TQFP, MLP.

Prepared and distributed monthly quality/reliability metrics reports.

Interfaced with customers to provide updates, present data, understand test and application specific issues.

Completed failure analysis report 97% within 15 days and initial verification of return 99% within 48 hours.

MMC TECHNOLOGY, INC. San Jose, California

Equipment Maintenance Technician 1998-2000

Tested and maintained disk drive system, verifying integrity of 5 inch in addition to 95 and 65 millimeter rigid media.

Assembled disk drive test equipment for process and performed system with variable software programs.

PROFESSIONAL Working Smarter Course in Analytical Techniques

DEVELOPMENT BIQ Built-In Quality Failure Mode and Effect Analysis

SDG Analytical Course

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