Engineer Service

Robert A Ritterbeck

******.**********@*****.*** - Cell: 440-***-****

Northeast Ohio 44321

EMPLOYMENT

Philips Healthcare (Consultant)

Complaint Investigation 2012

Field Service Engineer Specialist. Worked in a fast paced highly specialized team to address Philips Healthcare warning letter from the FDA associated with Quality and Regular concerns. Reviewed complaints, service work orders, and manufacturing defects associated with the Philips CT/NM product line. Code complaints per the Philips Hazard Harm Matrix, add additional comments and offer technical expertise to other team specialist as needed.

Zetta Medical 2011

Diagnostic Imaging Field Service Engineer

Primary systems of responsibility included Philips MRI Achieva, Philips CT Brilliance family, Marconi MX8000, secondary MRI Toshiba Vantage and MRI Siemens Harmony, assisted with CT Toshiba and GE CT products.

(out of industry/family/personal) 2010

Neuisys Imaging Systems Solution 2009

Diagnostic Imaging Field Service Engineer

• Interfaced directly with Chinese engineers and escort for system requirements and US expectations on Philips Neusoft CT and MRI Systems

Philips Healthcare / Marconi / Picker International 1997-2000, 2004-2009

Diagnostic Imaging Field Service

Performed routine/preventative service, fields change orders, installations, audits and emergency service on field installed systems. Primary systems included CT Brilliance family, CT MX8000 family, MRI Intera/Achieva, MRI Infinion, MRI Eclipse, CT PQS, MRI Outlook/Proview, and Gemini PET/CT.

Secondary duties included monitoring for field service manager on scheduling issues to ensure regulatory requirements and staffing to address field service team duties.

Factory Refurbishment Engineer

Receive trade-in and purchased CT and MRI products of Philips Healthcare design. Audited, disassemble, reassemble and install all hardware, software, and required regulatory field modification. Performed all calibrations and a complete Quality Performance analysis to ensure refurbished units functioned at the highest/current revision levels as new models.

Specialize in 1.5 and 3.0T MRI Philips products. Travel when required to assist with installations to ensure a smooth transition to the customer installed database.

Multivendor Diagnostic Imaging Field Service

Perform routine field service duties on GE /Siemens MRI products for Picker/Marconi International and support CT/MRI products of OEM design.

DNA Center of Daytona / Daytona Radiology / Daytona Oncology 2002-2003

Facility Diagnostic Imaging/IT In-house Engineer

Maintain radiology and oncology equipment consisting of 2 MRI (GE/Picker), 3 CT (GE/YMS), Radiation Oncology (Varian) and a 40 workstation network with server.

MasterPlan 1994-1996, 2000-2001

Regional Senior Diagnostic Imaging Support Engineer

Maintain GE CT/MRI product in a service area from Dallas to NYC to Atlanta

Innoserv 1992-1993

Diagnostic Imaging Field Service Engineer

Solely maintained entire state of RI GE MRI Imaging network, a 3 man working model, 2 man revenue model account.

Technicare / General Electric Medical Systems 1979-1992

MRI Installation Specialist

Install GE/YMS MRI systems from delivery to point of acceptance.

Diagnostic Imaging Field Service Engineer

Maintained GE/Technicare MRI/CT imaging equipment. Received GE Hall of Fame award as voted Best of Best Service Engineer as rated by customers and peer engineers.

Manufacturing Technical Leadman

Working group lead, trained production department on troubleshooting techniques to component level and scheduled activity of more than 30 technicians to meet production schedule on digital angiography products.

New Ventures Production Engineer

Worked directly with design engineers and assisted with technical writers to develop Technicare digital angiography products while preforming test and calibration of new products.

Production Imaging Technician

Repair to component level, calibrate and test subassemblies for Technicare CT products.

Received accelerated advancement for cutting test cycle from three weeks to three days.

United States Navy / Reserve 1976-1982

Electronic Technician Specialist, Honorable Discharge 1982

Specialize in UHF/VHF communication equipment. Received Sailor of the Month award for Outstanding Rating test scores. Active duty 1976-1979, Reserve 1979-1982.

Education

Original Equipment Manufacturer Diagnostic Imaging Service Schools

More than 88 weeks in manufacturers technical schools on CT/MRI products including theory of operation, physics, troubleshooting techniques and image quality/performance issues.

Florida Junior College / Akron University 1977-1981

Accumulated more than 100 credits general studies pre engineering.

United States Navy 1976

Basic Electronics and Electronic Special Schools for RF communication equipment

Currently self study in FDA Quality and Assurance compliance field.

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