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Customer Service Manager

Chicago, Illinois, 60618, United States
March 07, 2011

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Seeking a full-time leadership position that encourages the utilization of tactical skills and progression of employee and company growth.


Marquette University Milwaukee, WI -May 2008 American Bankers Association, Spring 2010

Bachelor of Arts in Writing Intensive English ABA/AIB Supervisor Certificate

GPA: 3.2/4.0


Branch Manager, Wintrust Financial Corporation, Chicago, IL April 2010 – Present

• Oversee work schedules and assigned duties to operations personnel to ensure efficient operation of the branch.

• Ensure compliance with all regulatory, security and bank policies and procedures in relation to the branch operations.

• Assist in interviewing, hiring, training, and firing of professional and experienced staff for the branch.

• Surpass competitive sales goals with a focus on personal and commercial deposit growth and consistent referrals of investment and lending products.

• Conduct staff meetings of operations personnel or confer with subordinate personnel to discuss operational problems or explain changes or practices with an emphasis placed on sales and operational goals.

Branch Manager, Lincoln Park Savings Bank, Chicago, IL Jan. 2010 – April 2010

• Audit accounts, records of proof, and certifications to ensure compliance of workers with standard practices and procedures.

• Provide staff with necessary training, motivation, and encouragement to ensure superior and accurate customer service.

• Plan, assign, direct, and appraise work performance by rewarding and disciplining employees, addressing complaints, and resolving problems.

Supervisor/Personal Banker, Lincoln Park Savings Bank, Chicago, IL June 2004 – Dec. 2009

• Provide prompt, efficient, and friendly service to customers. Acknowledge customer needs with suggestions appropriate to the bank’s services.

• Responsibilities include fulfilling daily transactions, managing client accounts, offering customer solutions, and administrative tasks related to opening and closing the bank.

• Assisted in the recap of daily branch reports. Compiled required and special reports on operating functions of the branch of and all financial data as required by government regulations.

• Led branch in sales for multiple quarters of employment.


Bank at School Coordinator, Dodge Renaissance Academy 2008-present

Roscoe Village Chamber of Commerce, Member 2010-present

Melvin H. Ott Writing Center, Marquette University Writing Instructor 2007 - 2008

LASO Association, Alumni Member 2002 - 2004

Public Action to Deliver Shelter, Volunteer 2002 - 2008

Habitat for Humanity & Habitat Restore, Home Development Project Leader 2002 - 2006

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