Customer Service Manager
Resume:
Amy C. Higginbotham
**** – B Glendower Road
Raleigh, N.C. 27613
Objective
- To obtain a challenging position that allows me to utilize my skills and offers growth potential.
Qualifications
- Trained in Microsoft Office Suite
- Total Business Solutions, APTIS, Cebis, and Quicken
- Experienced in CLEC/LEC processes and procedures
- Experienced in wireless telecommunication platforms and carriers
- Proven track record in business management and administration
Work Experience
January ’05 to March ‘06
Cingular Wireless, LLC. – St. Augustine, FL
- Maintaining superior customer service
- Achieving monthly store quota’s
- Inventory and store audits
- Daily use of multiple computer programs
February ’04 to April ‘05
Belk – St. Augustine, FL
- Maintaining excellent customer service
- Inventory control and store merchandising
July ’01 to September ‘03
Cavalier Telephone, LLC – Richmond, VA
- Entering and coordinating orders in a back office environment and servicing
as a front end for the sales organization
- Managing large amounts of team related information from various sources
- Controlling and implementing multiple projects created by the executive levels
including data mining, computation, and manipulation.
- Serving as a point of contact for customer relations
- Auditing customer accounts for billing and general review.
August ’98 to July ‘01
Red Lobster – Richmond, VA – Supervisor & Staff Trainer
- Training new employees on professional customer service skills
- Managing hostesses, bartenders, and servers
- Handling of guest complaints and needs in a timely, professional manner
- Achievement of monthly bonuses due to performance
August 97 August ‘98
Atel – Richmond, VA – Store Manager
- Maintained store inventory and work order flow
- Achieved weekly and monthly store goals and quotas
- Provided excellent customer service
- Supervise all business and store operations
- Scheduling, meetings, deadlines, hiring, firing
Contact this candidate