Customer Service Sales Representative

Tatiana Korsun

Mail address:

***** ******* ** ***. 661-***-****

Stevenson Ranch, CA, 91381 e-mail:*******@*******.***

Special Skills

1. Computer Application:

OS: WindowsXP/2000/NT4/98/95/3.X, MS-DOS.

Applications: MS Office (MS Word, MS Excel, MS Power Point, MS Access).

Hardware: IBM compatible PC.

Education

MSc, 1985, Automated Control Systems, Polytechnic Institute (Novocherkask, Russia).

Certificate, Interpreter/Translator, Russian/Ukrainian/English

Professional History

January 2012, present Senior Center Santa Clarita,Ca

Computer Teacher Assistant, Volunteer job

Assist teacher in the class for daily basics

Teaching Windows, Ms Word, Ms Excell, Power Point, Ms Access,

Teaching Internet classes

2008 Jan – June 2008: Netecom Inc. – Encino, CA.

Customer service/sales representative

Answer incoming calls, provided outbound calls, respond to emails, evaluate and respond to customer letters, update and confirm customer information in database.

1995 – 1999 International Informatics Research & Training Centre, UNESCO (Kiev, Ukraine),

Senior Tutor

Developed advanced training courses for MS Office: Word, Excel, Power Point, Outlook, Access.

Developed courses for MS Windows: basic, win explorer, internet explorer, network, write, notepad

Taught adult education classes in MS Office (incl. Word, Excel, PowerPoint, Outlook, Access, and Publisher) and MS FrontPage (beginner and advanced).

Instructed employees of various companies on the use of MS Windows, MS Word, MS PowerPoint, MS Excel, MS FrontPage, and various other software applications, all levels (beginner through advanced).

1988 -1995: Institute for Cybernetics Academy of Science of Ukraine, Kiev, Ukraine.

Software engineer

Developed the recognition algorithm for the Robotic system under MS DOS. Used languages: FORTRAN, PASCAL.

Developed the Medical Data management and supporting tools for personal computers.

Tested the developed algorithms and software. Prepared documentation.

1985 -1987: College library, Kiev, Ukraine, Librarian

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