Administrative Professional

JENNIFER A. KERNAN-YOUNG

_____________________________________________________________________________________

***** *** **

SOMERVILLE TN 38068

901-***-****

********@*******.***

OBJECTIVE

My goal is to obtain an Administrative position where I can use my 15 years of experience to take on challenges and duties as necessary to keep an office running effectively and efficiently.

SUMMARY OF QUALIFICATIONS

 Advanced computer and software skills (Microsoft Office, Lotus Notes, IDX, Kronos Timekeeper)

 Extensive payroll editing experience

 10 years human resources experience and knowledge

 10+ years office management-related experience

 15+ years experience in Administrative environment

 Typing speed of 75-85 wpm

 Ten key speed of 11,000 kpm

EXPERIENCE

Penn Global Marketing – Insurance Producer – July 2009 to present

 Contact clients via telephone to establish base

 Present and promote products based on need

 Qualify and process applications for approval

Team Health, Inc. – Administrative Coordinator – August 1997 to October 2008

 Support Vice President, Assistant Vice President, and Human Resources Generalist with various duties

 Edit timecards for 150+ employees in Kronos Timekeeper system, including adjusting hours as necessary, entering vacation, other paid time off, and tracking FMLA hours

 Prepare and submit invoices for operating expenses, while investigating past due amounts and rectifying account differences

 Prepare and submit all HR personnel forms, in Lawson system, for new hires, terminations, transfers, salary realignments, leaves of absence, etc., for three separate Billing Centers

 Maintain, update, distribute, and obtain confirmation of receipt of Billing Center(s) Policies & Procedures, as well as maintain all employee job descriptions by department

 Complete and submit expense reimbursement reports for management and per diem employees

 Access and update patient accounts using IDX software, producing queries and reports as necessary

 Compile data and distribute monthly reports to affiliate office CEOs

 Main contact person for Billing Center when Vice President is unavailable, ability to trouble-shoot issues & phone calls, referring to appropriate department manager

 Supervise mailroom/switchboard clerk

Provider Enrollment Coordinator – July 1993 to August 1997

 Prepared and distributed applications to physicians to obtain signatures for billing provider numbers so as to submit claims to Medicare, Medicaid, Blue Cross/Blue Shield, etc., for claims billing

 Track and insure timely receipt of applications and submit to various insurance carriers

 Follow-up with insurance carriers to verify receipt and approval

 Research pending A/R issues to determine delay in claims payment

 Provide administrative assistance for three supervisors, composing letters of dispute, and departmental memorandums

Metropolitan Veterinary Hospital – Front Desk Coordinator – July 2007 to September 2008

 Collect payment (i.e. cash, credit card, etc.) from clients for services provided

 Assist specialty practice clients with admittance and release of patients

 Answer incoming calls and provide limited assistance via phone to clients regarding pets’ condition

 Triage animal’s condition before calling for emergency assistance

 Balance cash drawer and prepare cash drop at the end of the each evening

 Closing procedures as necessary each night

EDUCATION

Associate Degree, University of Akron

Major: Office Administration/Executive Secretarial

REFERENCES

Available upon request

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